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kimbn
Level 9
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Message 1 of 20

Upgrade ePO 5.10 to CU10

We also have a lot of issues upgrading ePO 5.10 to CU 10 because of missing extensions. And the extensions are even not downloadable. This is simply not good enough McAfee.

We miss extension for SIR, MAR (given version in updater tool not available), CSR, Application Control (Solidcore) the given version in the Updater Tool is not available, VSES (the released extension is not working SR 4-21831885491 created. 

You really DO need some cross functional coordination before releasing a mandatory update like ePO 5.10 CU10 ! 

Kim M. Bruun
19 Replies
cdinet
McAfee Employee
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Message 2 of 20

Re: Upgrade ePO 5.10 to CU10

SIR isn't compatible yet, VSES not working how exactly - which exact build did you install?  Latest available in software manager is 1.3.0.147, which by KB94079, that is compatible.  For MAR, the existing extension 2.4.4.404 is compatible with the CU 10 - the latest product compatibility list has been updated to reflect support for that.

<version ver="[2.3.0.239,2.4.4.404)">
<epoInfo ver="[5.10.0.10,)" needs="2.4.4.404">block</epoInfo>
</version>
</extension>
 
I emailed you a link to get the solidcore extension.  

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kimbn
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Message 3 of 20

Re: Upgrade ePO 5.10 to CU10

Like I wrote in my earlier post VSES 1.3.0.147 not working SR 4-21831885491 opened for this. We had to downgrade to VSES 1.3.0.115 to have the reporting from the servers working again in ePO. 

Here is what the upgrade tool says:

 
Upgrade or remove these product extensions to proceed. System Information Reporter 1.0.1.203 (SIR_____1000) 

Endpoint Security Firewall 10.7.0.751 (ENDP_FW_META) -requires Endpoint Security Firewall 10.7.0.843

Active Response Workspace 2.4.4.106 (mar-workspace) -requires Active Response Workspace 2.4.4.107

Solidcore 8.3.2.103 (Solidcore) -requires Solidcore 8.3.2.117

Analytics 2.7.0.181 (analytics) 

Content Security Reporter 2.7.0.181 (McAfeeCSR) 

Content Security Reporter 2.7.0.181 (McAfeeCCP) 

Active Response Packages 2.4.3.105 (mar-packages) -requires Active Response Packages 2.4.4.107

McAfee Server Deployment 3.0.1.122 (ServerDeployment) 

For further details on compatible product extensions see KB94079. By clicking "OK", you can close the ePO Updater Tool.

ENS FW has been upgraded to 10.7.0.843 and server deployment ext. has been deleted as we don´t use it so don´t know why the tool still reports them. Mar-packages extension I can not find and CSR extension either. Solidcore extension is also not available in the version required. 

Kim M. Bruun
cdinet
McAfee Employee
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Message 4 of 20

Re: Upgrade ePO 5.10 to CU10

You should have gotten an email for a link for the solidcore and SIR extensions - I sent them via your SR number.  For VSES issue, you may have to upgrade the client version in order to work with the new extension.  

Latest available MAR packages and extensions in software manager is compatible.

CSR/Analytics isn't available yet.  You may need to restart services for the extensions not to show up in the list.

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User16096767
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Message 5 of 20

Re: Upgrade ePO 5.10 to CU10

Hmm, Solidcore extension need to be emailed for customers at this time?  I don't see that extension in the product download section.

cdinet
McAfee Employee
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Message 6 of 20

Re: Upgrade ePO 5.10 to CU10

It is released to support only, which means support emails you a link for the file from our internal agent portal.  This aides in tracking RTS packages.

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cdinet
McAfee Employee
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Message 7 of 20

Re: Upgrade ePO 5.10 to CU10

I did that for your SR, which the link would be emailed to the email address that you opened the SR with.

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kimbn
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Message 8 of 20

Re: Upgrade ePO 5.10 to CU10

Hi.

I still need the links for the SIR and Solidcore extension. I have had only one mail, but NONE of the links in the mail are working.

I also got a mail with a VSES hotfix link. That link did also NOT work. Then I got a call from a confused Support agent, but still nothing happened.

Kim M. Bruun
Former Member
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Message 9 of 20

Re: Upgrade ePO 5.10 to CU10

Hello @kimbn 

Thanks for your response.

I would like to inform you that the Solidcore Extension are RTS .

If already opened and not getting the extension in that case please provide the Service Request.

For SIR, 

https://kc.mcafee.com/corporate/index?page=content&id=KB94079

1 The extensions for System Information Reporter (SIR) and Enterprise Security Manager (ESM) will be available during Q2 2021.
To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.


I would suggest you to please subscribe the SNS or mentioned KB and whenever any update will done on the KB you will receive an update.

Please do provide me the SR number so I can check and provide an update.

I can see on 4-21831885491 RTS has been provided.

Also the VSES extension is available on the Product Download Site

 

VSES.PNG

If you are still looking for the Solidcore extension please let me know i can trigger it for you.

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kimbn
Level 9
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Message 10 of 20

Re: Upgrade ePO 5.10 to CU10

Thank you for your reply. If I can not get the extension for SIR and CSR, then I can not upgrade the ePO to CU10 - and then we are actually back to my point.

Why send out a pre mature release, where you make a lot of problems for the customers, because half of the extensions needed to upgrade to CU10 is either RTS or not even made yet ?? Then you would rather "clean up" so to speak by having a lot of customers making SR´s to your support, having the support engaged in sending out links to RTS extensions, than releasing a full product with the correct extensions. It is that I simply DO NOT understand !! 

And I do understand the issue with Tomcat 7 running out of support, but still that does not justify putting the trouble onto your customers !! You are to be excused if the Tomcat 7 running out of support, came as a big surprise, but I am pretty sure that was also announced in due time. 

And then I get mail, from McAfee telling me to close this thread if it is solved. IT IS NOT and nor will it be until we get the extensions needed to upgrade to CU10.

Kim M. Bruun
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