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Former Member
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Message 1 of 4

Upgrade VSE 8.7 P5 to VSE 8.8 P1 on few of servers- Error occurred while installing VIRUSCAN8800.

Hi

I am trying to Upgrade VSE 8.7 P5 to VSE 8.8 P1 on few of servers.  The log from EPO gives the following error

Scheduler: Invoking task [Install VS 8.8i]...

6:52:59 AM  Info  Updater  Checking update packages from repository 43dillon.

6:52:59 AM  Info  Updater  Initializing update...

6:52:59 AM  Info  Updater  Verifying catalog.z.

6:52:59 AM  Info  Updater  Extracting catalog.z.

..............

...............

................

................

.................

..................

..................

.................

6:53:02 AM  Info  Updater  Verifying vcredist_x86.exe.

6:53:02 AM  Info  Updater  Verifying vcredist_x64.exe.

6:54:12 AM  Info  Updater  Error occurred while installing VIRUSCAN8800.

6:54:12 AM  Info  Updater  Update Finished

@ Note: I'm getting this error only on 2 of the servers out of 70.

3 Replies
Sk1dMARK
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Message 2 of 4

Re: Upgrade VSE 8.7 P5 to VSE 8.8 P1 on few of servers- Error occurred while installing VIRUSCAN8800.

Kane,

I have run into this issue many times.  Unfortunately, I have found no definitive cause and thus no definitive way around it.

You could try to forceinstall a new agent over the current and see if that works (it did for me sometimes) or just, in this case, "touch" the 2 systems and perform the upgrade manually by copying the package from ePO.

Hope this helps.

Regards,

Mark

twenden
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Message 3 of 4

Re: Upgrade VSE 8.7 P5 to VSE 8.8 P1 on few of servers- Error occurred while installing VIRUSCAN8800.

Not too sure if it a similar issue but I have had systems not upgrade from VSE 8.7 to 8.8i. For me the best method is to first send a task to uninstall 8.7i and then send a task to install VSE 8.8i.

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Re: Upgrade VSE 8.7 P5 to VSE 8.8 P1 on few of servers- Error occurred while installing VIRUSCAN8800.

Sometimes you get an installation error that's not explained on McAfee Agent's log (not enough space, installing on a non-physical drive...). The best way to troubleshoot it would be installing manually VSE through terminal server (or on local console) and see the real error message

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