cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade Agent to v5.0.2.xxx loses VSE client tasks until reboot

Hello,

We are currently running an EPO server with 5.1.3 and have an estate of around 1000 PC's running, in the most part, agent version 4.8.0.887 and 4.8.8.641. Around 25% of the machines are running 5.0.2.188 and 1 machine on 5.0.2.333 and all VSE 8.8.0.14445 Patch 6. We want to upgrade all PC's to Agent v5.0.2.188.

After deploying the V5 agent to a PC we are losing client tasks from VSE until such point that we reboot the PC. Given that we want to do a large scale upgrade it's very inconvenient to have to restart a PC as it involves an element of downtime for the user rather than the upgrade being silent. I've seen a knowledge article (https://kc.mcafee.com/corporate/index?page=content&id=KB82895) that relates to this issue but there hasn't been any update since August last year. Has anyone found a way of resolving the issue or at least a better workaround?

Also, we are finding that if we build a new PC with Agent v5 deployed with the image none of the client tasks appear until we reboot the PC after it is build. Which i assume is the same issue but i thought i would add it in in case it a different problem

I should add that my hands are tied in terms of what Agent version and VSE patches we are able to upgrade to.

Thank you for any advice.

1 Reply

Re: Upgrade Agent to v5.0.2.xxx loses VSE client tasks until reboot

Avoid 5.0.2, it has a number of issues.  Go straight to 5.0.3, it's significantly more stable.  5.0.4 is also an option, though it had a recent issue where it moved certificates into the wrong certificate store, preventing IIS or Skype for Business from being able to launch. 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community