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alex.p
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Message 1 of 3

UpdaterUI not functioning as expected

Hello All, On win servers, we have been seeing an issue with updaterUI that is NOT running/visible in the right panel taskbar. We have followed the below link to find the fixes, https://kc.mcafee.com/corporate/index?page=content&id=KB86014 Yet, the shortcut for the Run key is present when we check it. [Not The issue that was mention in the KB86014] while testing the solution we noticed removing the line[mathod] " /StartedFromRunKey " fixes the issue, [Not Working] C:\Program Files\McAfee\Agent\x86\UpdaterUI.exe" /StartedFromRunKey [Working] C:\Program Files\McAfee\Agent\x86\UpdaterUI.exe" An old discussion on the issue doesn't provide a clear answer. https://community.mcafee.com/t5/ePolicy-Orchestrator/Mctray-not-starting-on-reboot/td-p/510828 Can someone in the community/support approve the above solution? BR,
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cdinet
McAfee Employee
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Re: UpdaterUI not functioning as expected

By default the agent tray icon will not show if you are in a remote desktop scenario.  You can see that in the agent logs - will not load it in remote session type message.  The later 5.x extension for the agent adds a checkbox to allow the loading of the agent tray icon during a remote session.  By default that is disabled.  It can cause issues with citrix sessions where multiple mctray processes are running, which is one of the reasons for disabling that.

On a side note, from a defect opened on that, it appears to be resolved in the ma 5.5.1 agent.

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cdinet
McAfee Employee
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Re: UpdaterUI not functioning as expected

Have you been able to test the 5.5.1 agent that is supposed to resolve the errors you are seeing?

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