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Update to hotfix 14. Antivirus: Installed patches: none

Hello, I am contacting you following a wave of updates to our antivirus in one of our regions. On 25 servers to update to hotfix 14, one server returns a strange result. On the EPO console, the antivirus is still not updated. By logging into the server, the antivirus displays "Installed patches: none" When I force the update via cmdagent, I have the information that the hotfix 14 is already installed In the log file “UpdaterUI_SRVW1484.txt” we have this message: 2020-09-04 15:14:00 I # 12704 UiProviderAdaptor On Progress Callback EventType = Progress, ProgressStep = 8, MaxProgress = 0, Progress Message = Product (s ) running the latest Patch 14. Could you help me find a correctly displayed version on antivirus and EPO?
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Re: Update to hotfix 14. Antivirus: Installed patches: none

Hi @User24415964,

Good morning,


What version of ePO you are using? 5.10 If yes then please install latest CU.

Second option: From ePO server, please select the machine and send wakeup call or initiate ASCI from the client (cmdagent.ex /s) by clicking 'collect and send props'.


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