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Update ePO Support Center Extension 5.10.0.426

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Cannot update ePO Support Center Extension 5.10.0.426
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McAfee Employee
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Message 4 of 6

Re: Update ePO Support Center Extension 5.10.0.426

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Try removing the older extension first, then check in the new one.  Before removing it, go to server settings and make sure to temporarily disable policy and task retention so it will remove it completely.  Once done, you can re-enable that setting.  Otherwise, if you don't want to remove the extension, open a ticket with McAfee so we can get it to dev.  It seems to be an issue with the extension.

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McAfee Employee
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Re: Update ePO Support Center Extension 5.10.0.426

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Hi,

Good morning,

May I know the error message you are getting?

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Re: Update ePO Support Center Extension 5.10.0.426

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Update Failed

 

7/7/20 1:10:47 PMStarted: Check In Components
7/7/20 1:10:47 PMDownloading the following component:
7/7/20 1:10:47 PMePO Support Center Extension 5.10.0.426 (type EXTENSION) - file name=SupportCenter_26946.zip
7/7/20 1:10:47 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\2206\5.9\SupportCenter_26946.zip.
7/7/20 1:10:49 PMSuccessfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\2206\5.9\SupportCenter_26946.zip.
7/7/20 1:10:49 PMChecking in extension 'ePO Support Center Extension 5.10.0.426'.
7/7/20 1:11:14 PMCommand Failed: The following error occurred while executing this line: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\SupportCenter\5.10.0.426\install.xml:114: com.mcafee.orion.core.cmd.CommandException: The DELETE statement conflicted with the REFERENCE constraint "FK_EPO_SC_SupportLp_LpGroupId". The conflict occurred in database "ePO_EP1", table "dbo.EPO_SC_SupportLp", column 'LpGroupId'..
7/7/20 1:11:14 PMFailed to check in extension 'ePO Support Center Extension 5.10.0.426'.
7/7/20 1:11:14 PMCompleted: Check In Components (The components failed to check in.)
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McAfee Employee
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Message 4 of 6

Re: Update ePO Support Center Extension 5.10.0.426

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Try removing the older extension first, then check in the new one.  Before removing it, go to server settings and make sure to temporarily disable policy and task retention so it will remove it completely.  Once done, you can re-enable that setting.  Otherwise, if you don't want to remove the extension, open a ticket with McAfee so we can get it to dev.  It seems to be an issue with the extension.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: Update ePO Support Center Extension 5.10.0.426

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Thank you so  much, there was no need to disable policy and task retention, I just click on remove to delete the failing extension. I then checked it in and it  updated automatically.

 

Regards

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McAfee Employee
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Message 6 of 6

Re: Update ePO Support Center Extension 5.10.0.426

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good deal!  Glad it is working now.

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