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galih27
Level 9
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Message 1 of 5

Update Patch 10 connecting database

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4 Replies
hitesh_Reddy
McAfee Employee
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Message 2 of 5

Re: Update Patch 10 connecting database

Hello galih27,

Thank you for writing, the concern is reported at the ENS channel, Let me move it to the EPO to help you with the issue

Hitesh

vivs
McAfee Employee
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Message 3 of 5

Re: Update Patch 10 connecting database

Hello @galih27 

Thanks for your response.

I would like to request you to please refer the ePOUpdater.log

Please check the log.

If not getting anything from the logs please open a Service Request with Support Team.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

galih27
Level 9
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Message 4 of 5

Re: Update Patch 10 connecting database

hello bro log detail

2021-03-26T23:03:42.626Z - info: Query execution was successful
2021-03-26T23:03:42.628Z - info: Found ePO Version : 5.10.0.2428
2021-03-26T23:03:54.108Z - warn: Failed to get PCL file from download site - epo.mcafee.com Error: getaddrinfo ENOTFOUND epo.mcafee.com epo.mcafee.com:443
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:50:26)
2021-03-26T23:03:54.386Z - info: No internet connection detected, using PCL from DB folder as it is the latest PCL
2021-03-26T23:03:54.431Z - error: Unable to find the PCL file Error: Invalid argument not valid semver ('10.1.7.35.11' received)
at validate (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\node_modules\compare-versions\index.js:36:13)
at Array.forEach (<anonymous>)
at compareVersions (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\node_modules\compare-versions\index.js:41:14)
at findIfExtExistsInRange (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\js\upgrade-compatibility.js:317:22)
at LoadPCL (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\js\upgrade-compatibility.js:136:29)
at ClientRequest.<anonymous> (C:\Users\Administrator\Desktop\ePO_5.10.0_Update_10 (1)\resources\app\js\upgrade-compatibility.js:56:29)
at ClientRequest.emit (events.js:182:13)
at TLSSocket.socketErrorListener (_http_client.js:382:9)
at TLSSocket.emit (events.js:182:13)
at emitErrorNT (internal/streams/destroy.js:82:8)

vivs
McAfee Employee
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Message 5 of 5

Re: Update Patch 10 connecting database

Hello @galih27 

Thanks for your response.

We are aware about this and an Internal BUG is already open.

I would like to request you to please open a Service Request with Support Team so they can track it and provide you a resolution asap.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/Upgrade-epo-5-10-patch-10-eror/m-p/683719#M...

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