Update Master Repository (Failed to download file)

[Praveen459113]

HI Team,

Got a notification from ePO that update master repository failed - When i checked the server logs - it shows failed

Tried to run update master repository task again - It failed

Action - Repository pull 

Source site : McAfeeHttp

Branch : Current

Message : 

Failed to download file catalog.z from site update.nai.com:80, error code 10060 ( A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to response

Please help

[Hem]

Do you have any firewall/proxy which may be blocking download? Are you able to download the file manually?

[Praveen459113]

WE do not use Proxy and in Server settings - Proxy type is Do not use Proxy . I am able to download DAT package for use with mCAfee epo from below site

https://www.mcafee.com/enterprise/en-gb/downloads/security-updates.html

[Hem]

What about in Network (IE->Tools->internet settings->connections->LAN settings)

Please look into epoapsvr.log (\ePO\DB\logs). This log would be helpful.

[Praveen459113]

LAN settings has Use automatic configuration Script but proxy server is not checked

Please find the attached server log

[Marin20]

Agreed.. but I guess my issue is from the server-side only.. Can you pls have a look at it once? Should I share the screenshots here?

Mybpcreditcard

[Praveen459113]

Hi 

Please look at the logs and let me know what  is the issue

[vivs]

Hello @Praveen459113 

Below is the error:

20200508113054 I #00736 NAINET Connecting to Real Server: update.nai.com on port: 80
20200508113115 E #00736 NAINET HTTPConnection.cpp(2181): Failed to connect to Real Server: update.nai.com on port: 80
20200508113115 E #00736 NAINET HTTPConnection.cpp(2182): Socket error: 10060
20200508113115 I #00736 INETMGR Download file catalog.z failed in session 1, nainet ret=10060.
20200508113115 E #00736 SITEMGR Mirror.cpp(220): Download file catalog.z from McAfeeHttp failed, hr=-2147467259
20200508113115 I #00736 NAINET HTTP Session closed

Please have the below KB checked and this is matching with the error as well.

Check internally and try to restart the McAfee Services and see.

Also you can run the wireshark and reproduce the issue and check the wireshark.

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[cdinet]

Using automatic configuration script typically means there is a proxy somewhere in place.  If you can go to http://update.nai.com:80/Products/CommonUpdater/catalog.z in the browser with unchecking every box in the connection settings in browser for proxy, then it probably should work, but most likely it will fail unless you have that option checked that you see enabled.  

You can also verify whether there is proxy you aren't aware of by running the following command:

netsh winhttp show proxy