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Update Master Repository (Failed to download file)

HI Team,

Got a notification from ePO that update master repository failed - When i checked the server logs - it shows failed

 

Tried to run update master repository task again - It failed

Action - Repository pull 

Source site : McAfeeHttp

Branch : Current

Message : 

Failed to download file catalog.z from site update.nai.com:80, error code 10060 ( A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to response
 

Please help

 

8 Replies
Hem
McAfee Employee
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Message 2 of 9

Re: Update Master Repository (Failed to download file)

Do you have any firewall/proxy which may be blocking download? Are you able to download the file manually?

Re: Update Master Repository (Failed to download file)

WE do not use Proxy and in Server settings - Proxy type is Do not use Proxy . I am able to download DAT package for use with mCAfee epo from below site

 

https://www.mcafee.com/enterprise/en-gb/downloads/security-updates.html

Hem
McAfee Employee
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Message 4 of 9

Re: Update Master Repository (Failed to download file)

What about in Network (IE->Tools->internet settings->connections->LAN settings)

Please look into epoapsvr.log (\ePO\DB\logs). This log would be helpful.

Re: Update Master Repository (Failed to download file)

LAN settings has Use automatic configuration Script but proxy server is not checked

Please find the attached server log

 

Marin20
Level 7
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Message 6 of 9

Re: Update Master Repository (Failed to download file)

Agreed.. but I guess my issue is from the server-side only.. Can you pls have a look at it once? Should I share the screenshots here?

 

Mybpcreditcard

Re: Update Master Repository (Failed to download file)

Hi 

 

Please look at the logs and let me know what  is the issue

vivs
McAfee Employee
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Message 8 of 9

Re: Update Master Repository (Failed to download file)

Hello @Praveen459113 

Below is the error:

20200508113054 I #00736 NAINET Connecting to Real Server: update.nai.com on port: 80
20200508113115 E #00736 NAINET HTTPConnection.cpp(2181): Failed to connect to Real Server: update.nai.com on port: 80
20200508113115 E #00736 NAINET HTTPConnection.cpp(2182): Socket error: 10060
20200508113115 I #00736 INETMGR Download file catalog.z failed in session 1, nainet ret=10060.
20200508113115 E #00736 SITEMGR Mirror.cpp(220): Download file catalog.z from McAfeeHttp failed, hr=-2147467259
20200508113115 I #00736 NAINET HTTP Session closed

Please have the below KB checked and this is matching with the error as well.

Check internally and try to restart the McAfee Services and see.

Also you can run the wireshark and reproduce the issue and check the wireshark.

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cdinet
McAfee Employee
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Message 9 of 9

Re: Update Master Repository (Failed to download file)

Using automatic configuration script typically means there is a proxy somewhere in place.  If you can go to http://update.nai.com:80/Products/CommonUpdater/catalog.z in the browser with unchecking every box in the connection settings in browser for proxy, then it probably should work, but most likely it will fail unless you have that option checked that you see enabled.  

You can also verify whether there is proxy you aren't aware of by running the following command:

netsh winhttp show proxy
 

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