Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to view agent logs, not connected to ePO

I've been seeing a lot of this even with McAfee agent and Single System mcdvoice Troubleshooting. Sometimes this works, sometime it does not. 

It shows that agent is connected to ePO as last communication is of recent date and time.

Is there anything that we can do get this working again? 

1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Unable to view agent logs, not connected to ePO

You first have to know what version of the agent is on the system you are trying to look at.  As of version and above, remote access was disabled, so you have to use single system troubleshooting.  If agent is older, you would use the show agent log feature.  Also, in the agent policy, you would need to enable remote logging and remote access to logs (for the older agents).  If that is still failing, you can check agent logs as well as server logs for any possible errors.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community