Re: Unable to view agent logs, not connected to ePO
You first have to know what version of the agent is on the system you are trying to look at. As of version 22.214.171.1248 and above, remote access was disabled, so you have to use single system troubleshooting. If agent is older, you would use the show agent log feature. Also, in the agent policy, you would need to enable remote logging and remote access to logs (for the older agents). If that is still failing, you can check agent logs as well as server logs for any possible errors.
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