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Unable to view agent logs, not connected to ePO

I've been seeing a lot of this even with McAfee agent and Single System mcdvoice Troubleshooting. Sometimes this works, sometime it does not. 

It shows that agent is connected to ePO as last communication is of recent date and time.

Is there anything that we can do get this working again? 

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Re: Unable to view agent logs, not connected to ePO

You first have to know what version of the agent is on the system you are trying to look at.  As of version 5.6.0.878 and above, remote access was disabled, so you have to use single system troubleshooting.  If agent is older, you would use the show agent log feature.  Also, in the agent policy, you would need to enable remote logging and remote access to logs (for the older agents).  If that is still failing, you can check agent logs as well as server logs for any possible errors.

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