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Unable to upgrade ePO to 5.10 Update 10

We are attempting to upgrade our ePO 5.10 server from Update 9 to Update 10. We are getting the following error when running the updater: You do not have permission to access ePO and Events database

We had our dba confirm that the service account performing the upgrade has db_owner rights on the ePO and events database per https://kc.mcafee.com/agent/index?page=content&id=KB93256&actp=null&viewlocale=en_US&showDraft=false...

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vivs
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Re: Unable to upgrade ePO to 5.10 Update 10

Hello @joshbilsky 

Thanks for your post.

If the KB has been verified in that case please try to refer the updated log to see any error recorded or not.

If not in that case please open a Service Request with support.

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