Unable to upgrade ePO from 5.9 to 5.10

[User26170982]

I have downloaded the Rev B version of ePO 5.10 and attempted to install over my existing 5.9 version. When it gets to the ePO Product Compatibility Check, it states that "No incompatibility products were found". Note that of the products that I have installed are the latest versions. There is a list of items present under the remove or upgrade, but it appears that I would need to downgrade these products in order to upgrade ePO. Is this correct? When I click Next to advance in the installation process, I receive the following message: " Product compatibility problems were identified that must be remediated before ePO can be upgraded. " How are there compatibility issues when it just stated that there were no incompatible products found?

[cdinet]

can you post a screenshot of what it is showing please?  There are some extensions not yet supported with epo 5.10

[User26170982]

I find it odd that the latest version of ePO would not work with the latest version of McAfee extensions.

[cdinet · Accepted solution]

Ok, let me explain the 2 sections in that screenshot.

Top section - these are extension versions that you currently have that will not be supported in 5.10 that must be removed or upgraded before the upgrade attempt or it will fail.

If the version says requires version xxx and you have a lower version than what it specifies, then you do not have the latest version checked in.  If it says no known compatible version, then it is not supported at all on that version of epo, such as deep command in your screenshot.

Bottom section - these are extension versions that are not supported, but not critical and will not cause install failure, but the upgrade will disable those extensions.  

[GioR2022]

É realizado de todo en la ampliación de la versión ePO 5.9 a la versión ePO 5.10, pero de ahi no me pasa. y al validar los procesos en el administrador de tareas, no se ve que este este en función de producción. e subido un caso en soporte de McAfee, pero el agente que me asignaron, no me da mayor solución; me escribe al inicio de sus labores y cunado ya se va a retirar de las mismas.

[cdinet]

Please send me your case number in private chat @GioR2022