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Unable to to install extensions McAfee Agent 5.6.1.150

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I'm trying to install the MA 5.6.1.150 on a 5.9.1 ePO server

and I keep receiving this error any help would be greatly appreciated

Error.JPG

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McAfee Employee
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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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Please open a ticket with McAfee to get the hotfix (poc) mentioned in the solution of that KB to resolve this.  Otherwise, I would suggest upgrading to 5.10 and install update 4.

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McAfee Employee
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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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Check to see if kb90772 applies - see if there is a purge task running and if you are getting same errors in that kb for deadlocks.

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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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Thank you for the reply there was a Purge task running for an extended time so I canceled them hoping that would resolve the issue, but no Joy.

Here is the error we are receiving and deeper in the log it has several references to dead locks 

Log2.JPG

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McAfee Employee
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Message 4 of 8

Re: Unable to to install extensions McAfee Agent 5.6.1.150

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Please open a ticket with McAfee to get the hotfix (poc) mentioned in the solution of that KB to resolve this.  Otherwise, I would suggest upgrading to 5.10 and install update 4.

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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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I just have one more question, as I stated before I killed the long running purge tasks but when I restarted all the services the task showed up again as in progress and running for several hours. can the task keep running after they have been terminated?

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McAfee Employee
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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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There are several conditions that would have the task re-queued. 

1. dbcleanup task isn't running properly that is supposed to maintain the workqueue.  See KB84114

2. When you restarted services, you killed the tomcat process because it was taking too long to stop on its own.  This would re-queue the task because it would be perceived as a server failure.  "requeuing task due to server failure" would be seen in the logs.

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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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Thanks for all the help guys I rely do appreciate it👍

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McAfee Employee
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Re: Unable to to install extensions McAfee Agent 5.6.1.150

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Glad to assist!

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