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Former Member
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Message 1 of 18

Unable to remove McAfee Agent - ePO Managed

Alright, I have been all over the place and can't seem to find a solution that works.  I have one computer that is having issues with McAfee Endpoint Security.  Windows 10 will not allow updates because of McAfee.  I have attempted to uninstall it but it won't uninstall.  I have attempted to use Windows Uninstaller and the screen will come up asking me to allow the process to run, I say yes, I see a progress bar come up and goes away but the application does not remove.  I was able to finally get Agent to uninstall but the other elements still exist and they won't go away.  

I have also attempted to run MVSUninst.exe and that runs and tells me to reboot but when I reboot, the applications are still there. 

I attempted to go through the manual removal but I can't get the processes to stop so I can't get very far.  

I also created an uninstall group through ePo and moved that machine to it but that didn't help.  To make sure I did the setup of that correct, I put another machine into the same group and the program uninstalled itself.  

I am logged into the computer as the global admin as well.

When I pull the uninstall log, I get error code 1603,.  

Any suggestions?  I don't want to have to wipe and start over on the PC but if that is the only option, then I have no other choice.  

17 Replies
Former Member
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Message 2 of 18

Re: Unable to remove McAfee Agent - ePO Managed

In order to remove the remaining software, plesae open a ticket with McAfee Support requesting the removal tool - which is designed to remove damaged installations. 

Former Member
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Message 3 of 18

Re: Unable to remove McAfee Agent - ePO Managed

Ok, I am lost on that response as I am understaning, from all searches that I have done and found even on this forum, that the removal tool for McAfee is MVSUninst.exe and I have that.  Is there another one that I should be using?

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Message 4 of 18

Re: Unable to remove McAfee Agent - ePO Managed

Correct. MVSUninst.exe is the removal tool for consumer products.  Endpoint security is a managed enterprise product and has its own removal utility - however it is not customer facing and must be provided via the service request process.   

Former Member
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Message 5 of 18

Re: Unable to remove McAfee Agent - ePO Managed

jlarner,

Have you contacted support for the latest removal tool?  Only available if you create a ticket.

HTH,

DocB

boschind
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Message 6 of 18

Re: Unable to remove McAfee Agent - ePO Managed

ask mcafee support for latest MFERemoval100.exe removal tool

it works 99%

cdinet
McAfee Employee
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Message 7 of 18

Re: Unable to remove McAfee Agent - ePO Managed

That tool is being retired, there is a different one now, so don't request it specifically by name.  You want the new one, not the one mentioned by name.

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boschind
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Message 8 of 18

Re: Unable to remove McAfee Agent - ePO Managed

when it has been retired? i got mferemoval from support on 16-5-2018
cdinet
McAfee Employee
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Message 9 of 18

Re: Unable to remove McAfee Agent - ePO Managed

Possibly the end of this quarter.  They should not be giving that one out anymore, but it is possible not everyone reads their notices :).  The one you have will still work for now, but it will no longer be updated when it expires or new versions are released. 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

boschind
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Message 10 of 18

Re: Unable to remove McAfee Agent - ePO Managed

to be precise , support gave me MFERemoval101_q2_1587
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