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Message 1 of 5

Unable to push out deployments to remote PCs

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I'm trying to troubleshoot a problem with our devices not being able to install deployment pushes when working remotely on our new 5.10 EPO server setup. We do have an agent handler in our DMZ setup and working, and devices are able to manually check-in via a collect/send props. I am able to change some things, like decryption requests via policy change will be received and handled, but not deployment requests for things like uninstall encryption, install encryption, or agent version updates.

I have also tried connecting the remote devices to vpn, but deployments still won't make it through. Any ideas would be helpful.

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McAfee Employee
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Message 4 of 5

Re: Unable to push out deployments to remote PCs

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How are you pushing the deployments?  If you are trying to use a run client task now type task, that isn't going to work over vpn or to external clients.  The reason being is that they would be using a natted IP address that epo can't resolve.  The only way that would work is if you have a dxl broker that the clients can connect to.

The solution, as long as your clients can talk to epo and communication shows current in epo, is to set up assigned client tasks in the system tree and don't use run client task now.

 

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Re: Unable to push out deployments to remote PCs

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This may be moved to a different support area since it's a bigger issue than just drive encryption.

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Message 3 of 5

Re: Unable to push out deployments to remote PCs

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Hi @JKdc ,

This seems to be post for EPO point product.

I would get this post moved to EPO forum

 

Thank you

Regards,
Jithendran S
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Message 4 of 5

Re: Unable to push out deployments to remote PCs

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How are you pushing the deployments?  If you are trying to use a run client task now type task, that isn't going to work over vpn or to external clients.  The reason being is that they would be using a natted IP address that epo can't resolve.  The only way that would work is if you have a dxl broker that the clients can connect to.

The solution, as long as your clients can talk to epo and communication shows current in epo, is to set up assigned client tasks in the system tree and don't use run client task now.

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Message 5 of 5

Re: Unable to push out deployments to remote PCs

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Thanks, yes I was trying a run client task. We aren't currently using the DXL broker. I will look into the assigned client tasks routine for these remote devices. Thank you for pointing me in the right direction.

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