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Former Member
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Message 11 of 16

Re: Unable to install Epo version 4.6 Patch 2

Oke thanks, i will go for it . many thanks for you support

spamidi
McAfee Employee
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Message 12 of 16

Re: Unable to install Epo version 4.6 Patch 2

Your welcome! If you face more challenge in getting the installation to work, please log a support ticket and let me know the SR number.

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Message 13 of 16

Re: Unable to install Epo version 4.6 Patch 2

hahah thanks see SR # 3-2213038511

Former Member
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Message 14 of 16

Re: Unable to install Epo version 4.6 Patch 2

Restored the EPO server (with the KB) and is working again with version 4.6.1 tomorrow i will try to update the server with 4.6.2. I will keep you updated.

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Message 15 of 16

Re: Unable to install Epo version 4.6 Patch 2

HI,

4.6.2 patch is now installed. The problem was

java.io.IOException: Error 0 :

Extention dir already exists:C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\Extensions\installed\EPOCore\4.6.2.234

So it looks like the previous installation attempt for patch 2 left over the extension files. We need to remove these left over files before attempting the install again.

In this example the folder to be removed is the 4.6.2.234. There may be other extensions under the Extensions\installed\ folder structure with partially installed extension files for Patch 2 which would prevent a successful upgrade.

So on the database i run the query "Select * from OrionExtensions"

I compare the list to folders on the server "Extensions\installed\" and removed the folders that are not exist. Run the Setup agian and we have a victory

Thanks for the support

spamidi
McAfee Employee
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Message 16 of 16

Re: Unable to install Epo version 4.6 Patch 2

Glad you could get it working

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