Unable to exclude subfolders from On-demand scans

[mhg]

Hi, When trying to also exclude sub-directories of exclusions when configuring Custom On-demand Scans (Endpoint Security Threat Prevention: Custom On-demand Scan ), the checkbox is disabled. I tried to enter the directories with w/ and w/o wildcards and w/ and w/o ending "\". And of course also different browsers and different (admin) accounts. Any idea? Thanks, Martin

[Hem]

I tried to reproduce the issue. If I write C:\root then 'Also exclude subfolders' is grayed out but if I write c:\root\ (ends with \) write Also exclude subfolders got enabled and I am able to check the box.

[mhg]

Guys, thank you very much for your responding already within a few hours. I really appreciate it.

However I already tried your suggested solution already before (that's what I meant when saying "w/ and w/o ending "\"").

Unfortunately it didn't make a difference.

The setup I am working with is ePO 5.3; ENS 10.5.05.

Thanks, Martin

[cdinet]

Folder exclusions require a trailing backslash.  What version of epo and what extension version of ens do you have?

[mhg]

Thank you very much for your responding already within a few hours. I really appreciate it.

However I already tried your suggested solution already before (that's what I meant when saying "w/ and w/o ending "\"").

Unfortunately it didn't make a difference.

The setup I am working with is ePO 5.3; ENS 10.5.05.

Thanks, Martin

[cdinet]

Policies are added by the point product extension.  Does the issue occur if you duplicate the McAfee default policy and try to add the same exclusion?  If not, it may be a policy corruption issue which you would need to recreate the policy from scratch (do not duplicate it) and delete the corrupted policy.  If issue is present still after duplicating the default, I would suggest first upgrading the extension to a higher build (you do not have to upgrade the clients for this).  If the later extension does not resolve it, please open a ticket with McAfee so we can look into it.

[mhg]

The issue occurs no matter if I am creating a new task or trying to edit a copyed existing tasks.

[Former Member]

Try using a different browser. 

[mhg]

sorry for the late response on this.

Nice try, but as already posted in the inital message, I already tried different browsers (Chrome, FF, IE, Edge), two different hosts, and two different admin accounts.

All attempts ended unsuccessful.

[Former Member]

Do you have simillar issues with other checked in products, like VSE for example?

• If no, you can check if there is a newer Extension for the ENS product and check it in.
• if yes, there is a bigger problem and you might want to involve support, think of performing Disaster Recovery or even build a new ePO server and transfer the machines to the new one.