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Former Member
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Message 1 of 9

Unable to access http://<ip_address>:8081

Greetings!!

Anyone has idea on why http://<ip_address>:8081/ is not accessible?

Note:

1. Telnet the same client machine with <ip_address> 8081 successfully.

2. Remote logging and remote access to log has been enabled.

Remote_Logging_enabled.PNG

3. Only some of our client machines (Superagent) is not accessible with http://<ip_address>:8081/, while most of others (also are Superagents) can.

8 Replies
Hem
McAfee Employee
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Message 2 of 9

Re: Unable to access http://<ip_address>:8081

Make sure that in MA policy you uncheck the box 'Accept connection only from ePO server'

Former Member
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Message 3 of 9

Re: Unable to access http://<ip_address>:8081

Yes, it has already been unchecked.

frank_enser
Reliable Contributor
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Message 4 of 9

Re: Unable to access http://<ip_address>:8081

Hi,

perhaps firewall or the Agent service needs a restart?

Regards,

Frank

Former Member
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Message 5 of 9

Re: Unable to access http://<ip_address>:8081

restart your McAfee services and try again. (sql included)

rgc
McAfee Employee
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Message 6 of 9

Re: Unable to access http://<ip_address>:8081

Upgrade the agent extensions to up to date and check again


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Raghavendra GC - [RGC]
Former Member
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Message 7 of 9

Re: Unable to access http://<ip_address>:8081

Try to do a telnet connection on port 8081 from ePO server to a client.

Is the connection is open ?

Former Member
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Message 8 of 9

Re: Unable to access http://<ip_address>:8081

What is the error on IE? You have a connection timeout? Or you cannot find the page?

Are the IE settings the same for all your machine? It could be also a proxy exclusion problem.

Former Member
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Message 9 of 9

Re: Unable to access http://<ip_address>:8081

Thanks all for your input.

We have found out the cause of this issue. It's the L7 firewall blocking the connections. After we adjust the firewall rules, it works again.

PS:

1. Telnet <ip_address>:8081 always works for this machine.

2. Only a few machine in the same subnet of this machine can open http://<ip_address>:8081 page before.

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