Unable to Start ePO services

[Former Member]

Hello,

i am not able to start the services of my ePO 5.3.2. while investigating on the logs/event viewer, we noted the following : 

Log Name:      Application

Source:        Apache Service

Date:          11/27/2018 7:31:44 AM

Event ID:      3299

Description:

The Apache service named  reported the following error:

>>> Apache.exe: Syntax error on line 176 of D:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/conf/httpd.conf: Cannot load modules/mod_eporepo.dll into server: A dynamic link library (DLL) initialization routine failed

No changes have been done neither on the ePO nor on the httpd.conf.

Can someone please help?

thanks,

[vnaidu]

Please check the core config?

https:\\localhost:8443\core\config

Share the results.

Also share us with the orion logs.

Regards,

Venu

[cdinet]

For this you are going to need to open a ticket with McAfee.  This is going to require looking at logs and data that might contain sensitive information that should not be shared here on a public forum.

[Former Member · Accepted solution]

Thanks once again for your help.

We managed to restore the server and the epo was up again. We suspected an issue with OS itself (the way apache loads).

However we dont have appropriate logs to confirm this.

Thanks

[vnaidu · Accepted solution]

@Former Member We are glad to hear that you manage to resolve the issue.

Regards,