cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 5

Unable to Install VSE 8.8 patch 12

I recently uninstalled McAFee VSE 8.8 from two servers, but am now unable to re-install VSE on the two sevrer.

I have also tried the following but with no joy:

Installing via EPO and also manually on the sevrer

The VSE removal tool (it simply fails)

https://kc.mcafee.com/corporate/index?page=content&id=KB52648

Removed most registry keys from this document - https://kc.mcafee.com/corporate/index?page=content&id=KB59996

When i try to install it simply starts rolling back half way through.

I am tryin gto install VSE 8.8 patch 12

Any advice would be appreciated

Thanks

Admins - Apoligies if this is in the incorrect group, please feel free to move if required

4 Replies
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: Unable to Install VSE 8.8 patch 12

If a local install fails, the vse install logs would be located in your user profile temp\mcafeelogs directory.  Typically, in a case like this, it would fail due to some syscore remnants.  I would remove everything McAfee, all remnants, then reboot and try again to reinstall.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 5

Re: Unable to Install VSE 8.8 patch 12

Also, if removal tool is failing, you may have to run it in safe mode.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Former Member
Not applicable
Report Inappropriate Content
Message 4 of 5

Re: Unable to Install VSE 8.8 patch 12

Hi,

A little progress....

I tried the following removal tool but it wont even load

http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

The then tried another removal tool (which looks like an older version) which seems to have worked and removed quite a lot of stuff

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

The only thing it seems to have left is the 'Manages McAfee Services'. This service seems to point towards a file called "C:\Program Files\Common Files\McAfee\SystemCore\mfemms.exe". Howver, there is nothing in the SystemCore folder! Is there anyway I can remove this service from the registry?

thanks

 

 

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 5

Re: Unable to Install VSE 8.8 patch 12

I am not familiar with MCPR, but the official removal tool that is supported and updated is on the main download page where you put your grant number in.  It is called the Endpoint Product Removal Tool - see KB90895.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community