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The Action "Merge systems" returns the message: "An unexpected error occurred"

The Action "Merge systems" returns the message: "An unexpected error occurred" when tho systems are selected on Sensor Version: 5.0.6.125.

On previous version (Sensor Version: 5.0.5.120) the merge system action was done successfully.

What solution should be applied for this issue?

8 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 9

Re: The Action "Merge systems" returns the message: "An unexpected error occurred&quo

I apologize, may I know which product we are reporting issue with? What sensor we are talking about?

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Re: The Action "Merge systems" returns the message: "An unexpected error occurred&amp

Hi,

The product is: McAfee ePO 510, -> McAfee Rogue System Detection (RSD 506)-> Sensor Version: 5.0.6.125.


https://docs.mcafee.com/bundle/rogue-system-detection-5.0.5-product-guide-epolicy-orchestrator/page/...

 

Thanks

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McAfee Employee
McAfee Employee
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Message 4 of 9

Re: The Action "Merge systems" returns the message: "An unexpected error occurred&amp

Please share the screenshot details 'what you are trying to merge'.

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Re: The Action "Merge systems" returns the message: "An unexpected error occurred&amp

I tried to Merge any of these systems:

https://ibb.co/RCKj1hm

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McAfee Employee
McAfee Employee
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Message 6 of 9

Re: The Action "Merge systems" returns the message: "An unexpected error occurred&quo

We would need more info on the unexpected error, and I would suggest opening up a ticket with McAfee.  Before doing so, enable logging for unexpected error:

logging unexpected errors.
First do this:
1- Edit server\conf\orion\orion.properties
2- Replace 'orion.exception.show.detail=false' with 'orion.exception.show.detail=true'
3- Restart Tomcat

Then reproduce the issue. Instead of "unexpected error" the console should give you a jstack trace.

We would want to see the orion log after reproducing issue.

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Re: The Action "Merge systems" returns the message: "An unexpected error occurred&amp

I modified the file, now the "An unexpected error occurred" has a extra log:

https://ibb.co/fCSPQT8
https://ibb.co/p1XMsNb

 

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Re: The Action "Merge systems" returns the message: "An unexpected error occurred&amp

This is all log from orion:

https://ibb.co/VmnZ2p3

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McAfee Employee
McAfee Employee
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Message 9 of 9

Re: The Action "Merge systems" returns the message: "An unexpected error occurred&amp

I am not able to access files on that site.  Please open a ticket with McAfee, as we don't advise posting logs here or publicly that may contain customer information.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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