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Tag based ODS scan task not running

Hi Community, 

 

I have this task assigned by tag, but for some reason is failing to run. I created a new ODS task on ePO from scratch, assigned, but still reporting the issue. Communication between Agent and ePO seems fine. The task is running as expected in other systems, so just curious if this could be the Agent or VSE problem which is the product we have installed. 

The only error I see in masvc.log is the following. 

021-07-14 23:19:32.873 masvc(2188.2248) scheduler.Info: Scheduler: Task [ODS-Srvr & Wks-VSE-Full ] is finished

2021-07-14 23:19:32.885 masvc(2188.2248) scheduler.Info: The task ODS-Srvr & Wks-VSE-Full  is freed

2021-07-14 23:19:32.885 masvc(2188.2248) io.service.Error: Failed to start epo task - rc = <1>

2021-07-14 23:19:32.885 masvc(2188.2248) io.service.Error: Failed to create/schedule epo task id <2176>, rc = <1>

2021-07-14 23:19:32.990 masvc(2188.2248) scheduler.Info: Scheduler: Invoking task [ma.event.priority.event.send.task.name]...

2021-07-14 23:19:32.990 masvc(2188.2248) scheduler.Info: The task ma.event.priority.event.send.task.name becomes active

2021-07-14 23:19:32.996 masvc(2188.2248) event.Info: Agent is looking for events to upload

2021-07-14 23:19:33.991 masvc(2188.2248) scheduler.Info: The task ma.event.priority.event.send.task.name is successful

 

Any suggestion is appreciated. 

Thanks!

 

1 Reply
cdinet
McAfee Employee
McAfee Employee
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Re: Tag based ODS scan task not running

We might need some debug logging for the agent.  What version of the agent and what patch level is VSE at?  You might want to upgrade the agent to the highest supported for your patch version of VSE (p14 doesn't support the 5.7.1 or higher agent version).  Some of the lower agent versions (5.6.x) had some scheduler issues, so it can't hurt to upgrade if you aren't already at latest.  

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