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System Tree Periodically Freezes

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Twice a day at exactly the same times every day the system tree information in epo becomes extremely slow or complete unresponsive for 10 minutes. Systems will show but if you can even click on any of the system names the properties page is blank. Nothing shows in the Orion logs at those times. I am trying to figure out what supplies that page information and if there is something that would cause just that page to have issues. I appreciate any assistance you can provide.

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Re: System Tree Periodically Freezes

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I apologize for not being descriptive enough. I did look at server tasks, client tasks, and sql related tasks before submitting as well as checking the orion logs. I should have put that in my question. All server tasks showed (as requested by the customer) that they were to run after hours. However, one server tasks that was set before we started the project was set to run at 8PM and then every 6 hours. I discovered the issue when I found a query that showed blocked SQL activity. It showed a Tenable Export task that was running 45 minutes before the freeze and was only locking up at the 50 minute mark. A very hard trace. I appreciate the reply to my question.

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Re: System Tree Periodically Freezes

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So the question is, what server tasks, client tasks, sql related tasks, etc. are running at that time?  Do the sql error logs show any issues?  Are there any deadlocks?  Does the orion log or server logs show anything that might possibly be related?  Server logs are in the epo install directory, db\logs and orion logs are in server\logs folder.  Check the server task log for anything that might be going on at the time also.

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Re: System Tree Periodically Freezes

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I apologize for not being descriptive enough. I did look at server tasks, client tasks, and sql related tasks before submitting as well as checking the orion logs. I should have put that in my question. All server tasks showed (as requested by the customer) that they were to run after hours. However, one server tasks that was set before we started the project was set to run at 8PM and then every 6 hours. I discovered the issue when I found a query that showed blocked SQL activity. It showed a Tenable Export task that was running 45 minutes before the freeze and was only locking up at the 50 minute mark. A very hard trace. I appreciate the reply to my question.

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