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Support Center extension - Server Health not working

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Hello, my Server Health in Support Center extension not working correctly. Database check is always fine, but CPU and memory check always fails with this error: ePO Server Machine CPU Check execution failed. No data received from the healthcheck process. Please check log for details. Same error for memory. All other checks after these are not even processed, because these 2 failed and i cant find how to troubleshoot this. Thanks in advance for help.
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McAfee Employee
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Message 3 of 9

Re: Support Center extension - Server Health not working

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This is a known issue and fixed in support center extension build .307 that is scheduled to be released tomorrow.  Hopefully there will be no delays.

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McAfee Employee
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Message 2 of 9

Re: Support Center extension - Server Health not working

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We have something similar known to us. Please open support case.

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McAfee Employee
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Message 3 of 9

Re: Support Center extension - Server Health not working

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This is a known issue and fixed in support center extension build .307 that is scheduled to be released tomorrow.  Hopefully there will be no delays.

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Message 4 of 9

Re: Support Center extension - Server Health not working

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...is the Support Center extension build .307 released meanwhile?

I did not find it in my ePO software catalog nor in the McAfee download portal. They are still on 5.10.0.286 for me.

Thanks,
Juergen

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McAfee Employee
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Message 5 of 9

Re: Support Center extension - Server Health not working

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Checking with dev on that as we expected it to be released already.  I will let you know when I hear back.

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Re: Support Center extension - Server Health not working

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Any chance of an update on this please?

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McAfee Employee
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Message 7 of 9

Re: Support Center extension - Server Health not working

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You can open a ticket to get it now, or wait till the 25th - I believe it should release then, the same time CU4 for 5.10 is released.

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Re: Support Center extension - Server Health not working

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Thanks very much for the update. I think I'll wait for the 25th. 

Many Thanks

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McAfee Employee
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Message 9 of 9

Re: Support Center extension - Server Health not working

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This fixed version is now released on the download site.

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