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cdinet
McAfee Employee
McAfee Employee
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Message 11 of 14

Re: Support Center extension - Server Health not working

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What specifically is it showing having problems?  If memory or cpu, have you checked the system affected if it is a true state when the issue is present?

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kblowe
Level 10
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Message 12 of 14

Re: Support Center extension - Server Health not working

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Specifically the Support Center is showing

1. ePO Server Machine CPU Memory Check failed. Skipping other health checks in the Default Health Checks group and

2. ePO Server Machine CPU Memory Check failed. Skipping other health checks in the Default Health Checks group under the Health Check Details

The only check that ran successfully is the Database Connection Check. No other checks are running. This is happening on two different ePO servers, so there must be an issue was the Support Center extension.

There are no known issues with this version, but this type of issue has been known in the pass - KB91678.

I will post a new thread for assistance. In the mean time I will try to manually run the check and uninstall/reinstall the Support Center extension.

cdinet
McAfee Employee
McAfee Employee
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Message 13 of 14

Re: Support Center extension - Server Health not working

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If it still fails, I would suggest opening a ticket with McAfee so we can investigate logs.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

kblowe
Level 10
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Message 14 of 14

Re: Support Center extension - Server Health not working

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Uninstalling & reinstalling he Support Center extension didn't seem to help.

And nothing is happening when I try a manual health check.

Will open a ticket with McAfee. Thanks.

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