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FG_Mark
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Message 1 of 5

Support Center Version 5.10.0.434 health check failures

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Support Center Version 5.10.0.434 health check failures.

I am getting the following error:

ePO Server Machine CPU Memory Check failed. Skipping other health checks in the Default Health Checks group.

No idea what is going on or why this is occurring. My ePO server runs alone on a virtual Windows Server 2012r2. I looked through the community and found solutions for older versions of Support Center but not this version.

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cdinet
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Re: Support Center Version 5.10.0.434 health check failures

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I would suggest opening a ticket with McAfee then so we can check into it.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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cdinet
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Re: Support Center Version 5.10.0.434 health check failures

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That checks the following:

Verifies the CPU load of the ePO server system.

Evaluation parameters :
Pass - CPU load is less than 70%
Warning - CPU load is more than 70%
Fail - CPU load is more than 90%

So you might want to see what is running cpu up high - what specific process or processes and when.

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FG_Mark
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Re: Support Center Version 5.10.0.434 health check failures

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I looked at my cpu usage during the time frame of the health checks. There doesn't appear to be any max cpu usage during health checks. That is what has me confused.

cdinet
McAfee Employee
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Message 4 of 5

Re: Support Center Version 5.10.0.434 health check failures

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I would suggest opening a ticket with McAfee then so we can check into it.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

sw41
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Message 5 of 5

Re: Support Center Version 5.10.0.434 health check failures

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what was the solution to this?

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