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Some product deployments very slow to complete

Hi,

I have run 2 Product Deployments today.  One of them, with 2 systems selected, took 20 minutes.  The second one, with only 1 system selected has been running for 2 hours and EPO still reports status and "Pending".  Is there anything I can do to see why some product deployments are quick and some seem to take forever.  I am using EPO 5.10.

Thank you in advance.

 

Regards,

Robert Young

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McAfee Employee
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Re: Some product deployments very slow to complete

Hello @robby24 

Thanks for your post.

It seems you are using Run Client Task Now (Assuming).

If yes please try to send a scheduled task and check whether the task is getting successfully completed or not.

Click the system>Actions>Agent>Modify Tasks on a Single System>New Client Task Assignment>Assign that previously created task to be run immediately>Save.

After saving it send a Wake up agent call and see whether this is working or not.

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Re: Some product deployments very slow to complete

If you are using run client task now, that depends on wakeup functionality to work for that system.  Check out this kb - https://kc.mcafee.com/agent/index?page=content&id=KB85013

Also, if one of the products you are installing is a newer version of agent, that can cause that too.  When the agent reinstalls, it stops the services, so the agent is no longer aware of task status and can't return that back to epo.  Best practice is to use RCTN only for one-off needs, but use scheduled tasks otherwise.

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