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Ccharb
Level 8
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Message 1 of 4

Service Application server Mcafee Epolicy Orchestror 5.10 error

Hi,

Since today, this service "Application server Mcafee Epolicy Orchestror 5.10 error" gets an error when trying to launch. Our EPO is inaccessible with the folowing error : 1067 This process stopped unexpectedly.

I recently upgraded 5.9 to 5.10 base version, and it worket perfectly since 2 day. But now it doesnt work anymore. I'm giving you the last sentence from Orion.log

2021-11-24 14:23:02,012 WARN [http-nio-8443-exec-103] service.RollupStore - Removing RollupType in cache - No such RollupType: name=ENDP_WP_1000.rollup.props
2021-11-24 14:23:02,013 WARN [http-nio-8443-exec-103] service.RollupType - m_store.unloadRollupType(ENDP_WP_1000.rollup.props)
2021-11-24 14:23:02,013 WARN [http-nio-8443-exec-103] service.RollupStore - Removing RollupType in cache - No such RollupType: name=ENDP_WP_1000.rollup.events
2021-11-24 14:23:02,013 WARN [http-nio-8443-exec-103] service.RollupType - m_store.unloadRollupType(ENDP_WP_1000.rollup.events)
2021-11-24 14:24:17,468 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 24 name __EPO_ENFORCE_YES__
2021-11-24 14:24:17,575 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 24 name __EPO_ENFORCE_YES__
2021-11-24 14:24:17,700 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 25 name __EPO_ENFORCE_NO__
2021-11-24 14:24:17,813 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 25 name __EPO_ENFORCE_NO__
2021-11-24 14:24:18,610 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 27 name McAfee Default
2021-11-24 14:24:18,909 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 27 name McAfee Default
2021-11-24 14:24:19,527 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 27 name McAfee Default
2021-11-24 14:24:19,761 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 27 name McAfee Default
2021-11-24 14:24:20,095 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 26 name McAfee Default
2021-11-24 14:24:20,695 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 27 name McAfee Default
2021-11-24 14:24:21,190 WARN [http-nio-8443-exec-106] services.PolicyObjectServiceInternal - No policy history found for policy object id 28 name McAfee Default Server
2021-11-24 14:24:21,855 WARN [http-nio-8443-exec-106] service.RollupStore - Removing RollupType in cache - No such RollupType: name=ENDP_FW_META.rollup.props
2021-11-24 14:24:21,855 WARN [http-nio-8443-exec-106] service.RollupType - m_store.unloadRollupType(ENDP_FW_META.rollup.props)
2021-11-24 14:25:17,235 ERROR [http-nio-8443-exec-126] engine.package - Missing pkgcatalog.z in package directory C:\PROGRA~2\McAfee\EPOLIC~1\Server\temp\pkgtempdir19516
2021-11-24 14:28:29,829 ERROR [http-nio-8443-exec-138] engine.package - Missing pkgcatalog.z in package directory C:\PROGRA~2\McAfee\EPOLIC~1\Server\temp\pkgtempdir19517
2021-11-24 14:47:03,141 WARN [http-nio-8443-exec-140] spring.SpringResourcePreprocessor - XML file provides no validation information. Adding default namespace to <beans> element.
2021-11-24 14:47:03,709 WARN [http-nio-8443-exec-140] services.PolicyObjectServiceInternal - No policy history found for policy object id 45 name __EPO_ENFORCE_YES__
2021-11-24 14:47:03,827 WARN [http-nio-8443-exec-140] services.PolicyObjectServiceInternal - No policy history found for policy object id 45 name __EPO_ENFORCE_YES__
2021-11-24 14:47:03,896 WARN [http-nio-8443-exec-140] services.PolicyObjectServiceInternal - No policy history found for policy object id 46 name __EPO_ENFORCE_NO__
2021-11-24 14:47:04,009 WARN [http-nio-8443-exec-140] services.PolicyObjectServiceInternal - No policy history found for policy object id 46 name __EPO_ENFORCE_NO__
2021-11-24 14:47:04,132 WARN [http-nio-8443-exec-140] services.PolicyObjectServiceInternal - No policy history found for policy object id 47 name McAfee Default
2021-11-24 14:55:07,107 WARN [http-nio-8443-exec-133] server.DefaultMfsServlet - ETag header not set for /favicon.ico
2021-11-25 00:00:05,771 WARN [scheduler-TaskQueueEngine-thread-14] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-25 00:00:05,771 WARN [scheduler-TaskQueueEngine-thread-14] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-25 00:22:07,819 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-25 00:22:08,794 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-25 00:22:09,987 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-26 00:00:00,092 WARN [scheduler-TaskQueueEngine-thread-27] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-26 00:00:00,125 WARN [scheduler-TaskQueueEngine-thread-27] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-26 00:22:28,050 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-26 00:22:28,874 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-26 00:22:30,835 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-27 00:00:24,699 WARN [scheduler-TaskQueueEngine-thread-40] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-27 00:00:24,724 WARN [scheduler-TaskQueueEngine-thread-40] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-27 00:22:50,582 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-27 00:22:51,803 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-27 00:22:53,386 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-28 00:00:25,280 WARN [scheduler-TaskQueueEngine-thread-53] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-28 00:00:25,312 WARN [scheduler-TaskQueueEngine-thread-53] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-28 00:22:41,796 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-28 00:22:42,619 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-28 00:22:43,478 WARN [core-CommandInvoker-thread-7] autoupdate.AutoUpdateCommand - a command of type com.mcafee.EPOAGENTMETA.autoupdate.AutoUpdateCommand should have its displayNameKey property set
2021-11-29 00:00:23,008 WARN [scheduler-TaskQueueEngine-thread-63] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-29 00:00:23,046 WARN [scheduler-TaskQueueEngine-thread-63] install.PurgeOrionLoginFailureCmd - a command of type com.mcafee.orion.scheduler.install.PurgeOrionLoginFailureCmd should have its displayNameKey property set
2021-11-30 14:12:10,741 WARN [http-nio-8443-exec-176] server.DefaultMfsServlet - ETag header not set for /favicon.ico
2021-11-30 14:13:38,265 WARN [http-nio-8443-exec-171] server.DefaultMfsServlet - ETag header not set for /favicon.ico

Also got this error from ssl.error.log :

AH01630: client denied by server configuration: C:/Program Files (x86)/McAfee/ePolicy Orchestrator/DB/

Can you please help about this error ?

 

3 Replies
cdinet
McAfee Employee
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Message 2 of 4

Re: Service Application server Mcafee Epolicy Orchestror 5.10 error

Those errors are not relevant. Please open a ticket so we can look at the mer.  We would want to see event logs, full orion and other logs that should not be posted here.  Let me know what SR number is in private message please.

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Ccharb
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Message 3 of 4

Re: Service Application server Mcafee Epolicy Orchestror 5.10 error

Hello thanks you for your answer.

I've created a ticket but in french, this is the number : 4-22492705941

You can access to the different log, orion, log from sql, the MER and another one.

Cédric.

cdinet
McAfee Employee
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Message 4 of 4

Re: Service Application server Mcafee Epolicy Orchestror 5.10 error

thanks!

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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