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Server busy error in Mcafee agent

Hi Team,

Good day!

Facing peculiar issue in 3 workstation - 503 server busy agent 5.6.2, disabled self protection and restarted the agent services still the issue persist.

Restarted ePO services as well still the same port 443 is open any other port needs to be open?

Any advise for the cause. Thank you. 

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McAfee Employee
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Re: Server busy error in Mcafee agent

In case, these machines are managed from Agent handler. You need to restart services on Agent handler? Make sure that you have MA extension (either 5.6.2 or higher).

Anything found in server log (\ePO\DB\logs)?

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McAfee Employee
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Re: Server busy error in Mcafee agent

Server busy is a generic 503 response when the server is unable to respond for some reason.  The masvc log on the client will tell you what epo server or agent handler it is talking to.  Once you identify that, then you would look at the server log on the agent handler or epo for any errors.

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