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Message 1 of 3

Server Tasks not Completing

Hi all,

I have an issue where Server Tasks are not completing. They get stuck on a certain percentage and then won't go any further. I've cancelled a few tasks and now I have an additional group all "Pending Termination"

I've also tried restarting the services as well as the server, all to no avail.

Any suggestions would be much appreciated.

2 Replies
rackroyd
McAfee Employee
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Message 2 of 3

Re: Server Tasks not Completing

Hi,

Please take a look at the following articles to see if they help.

If not, then please consider opening a support call so it can be looked at in more detail.

KB83384 - ePolicy Orchestrator Server tasks do not expire after reaching the abort time
KB91144 - LDAPSync task seems to hang at 25% indefinitely
KB84114 - An Agent Wakeup call or Agent Push server task does not expire if the client computer can't be reached

https://kc.mcafee.com/corporate/index?page=content&id=KB83384
https://kc.mcafee.com/corporate/index?page=content&id=KB91144
https://kc.mcafee.com/corporate/index?page=content&id=KB84114

Hth





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cdinet
McAfee Employee
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Message 3 of 3

Re: Server Tasks not Completing

What version of epo are you running and any updates/patches installed?  For restarting services to be effective in killing pending termination tasks, you have to stop all services and let tomcat (application server service) stop on its own, no matter how long it takes - don't kill the process.  It needs to finish processing all background stuff it is doing.  

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