Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 9
Report Inappropriate Content
Message 1 of 3

Real Time 503 error

I have just installed Real Time 1.0.1 in a test lab environment, following the instructions from the McAfee YouTube channel:

When I tried to access Menu->Systems->Real Time Questions for the first time, I received the following error message:

mrt error.PNG

I restarted both the Real Time Server and Real Time Proxy Server services, but the problem remained. I started digging around for log files, and the only apparent problem I could find was in <Installation Directory>\Real Time Server\apache\logs\ssl_error.log, which showed the following:

[Fri May 31 10:04:09 2013] [error] (OS 10061)No connection could be made because the target machine actively refused it.  : proxy: HTTPS: attempt to connect to (localhost) failed

[Fri May 31 10:04:09 2013] [error] ap_proxy_connect_backend disabling worker for (localhost)

[Fri May 31 10:04:32 2013] [error] proxy: HTTPS: disabled connection for (localhost)

I am not sure why this would be though, especially since all firewalls are currently disabled for troubleshooting purposes.

Other environment information:

ePO version - 4.6.6

OS - Windows Server 2008 Standard x64 SP 2

Thanks in advance for any assistance.

2 Replies

Re: Real Time 503 error


did you solve the problem? I have the same problem.



Level 9
Report Inappropriate Content
Message 3 of 3

Re: Real Time 503 error

Hello Bjorn,
I haven't had much time to spend on it, but no, unfortunately I haven't found a resolution.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community