RSD Extension Upgrade Error

[techchick69]

Hello Intel Gurus,

I'm in the process of trying to upgrade my current RSD extension, but am receiving the following error below.  Does anyone have any idea how to remediate this so that I can install the most current RSD extension?  I'm currently running McAfee ePolicy Orchestrator version 5.3.1 Build 188.

If someone could help, I would greatly appreciate it!

Thanks!

Extension Installation Error:

Unable to install extension. Installation error: init: upgrade: [execute-sql] upgradePreviousVersion: [execute-sql] upgrade4.0: upgrade4.5: upgrade4.6: [execute-sql] [echo] Installing upgrade tasks BUILD FAILED D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\rsd\5.0.3.25\install.xml:181: The following error occurred while executing this line: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\rsd\5.0.3.25\install.xml:291: com.mcafee.orion.core.cmd.CommandException: at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1351) at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1037) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1006) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:983) at com.mcafee.orion.core.ext.tasks.cmd.ExecuteCommandTask.execute(ExecuteCommandTask.java:92) at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291) at sun.reflect.GeneratedMethodAccessor758.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) at org.apache.tools.ant.Task.perform(Task.java:348) at org.apache.tools.ant.Target.execute(Target.java:390) at org.apache.tools.ant.Target.performTasks(Target.java:411) at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1399) at org.apache.tools.ant.helper.SingleCheckExecutor.executeTargets(SingleCheckExecutor.java:38) at org.apache.tools.ant.Project.executeTargets(Project.java:1251) at org.apache.tools.ant.taskdefs.Ant.execute(Ant.java:442) at org.apache.tools.ant.taskdefs.CallTarget.execute(CallTarget.java:105) at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291) at sun.reflect.GeneratedMethodAccessor758.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) at org.apache.tools.ant.Task.perform(Task.java:348) at org.apache.tools.ant.Target.execute(Target.java:390) at org.apache.tools.ant.Target.performTasks(Target.java:411) at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1399) at org.apache.tools.ant.Project.executeTarget(Project.java:1368) at com.mcafee.orion.core.ext.InstallScriptImpl.runTask(InstallScriptImpl.java:447) at com.mcafee.orion.core.ext.InstallScriptImpl.upgrade(InstallScriptImpl.java:322) at com.mcafee.orion.core.ext.ExtensionInstaller.upgradeImpl(ExtensionInstaller.java:808) at com.mcafee.orion.core.ext.ExtensionInstaller.upgrade(ExtensionInstaller.java:755) at com.mcafee.orion.core.ext.ExtensionInstaller.upgrade(ExtensionInstaller.java:745) at com.mcafee.orion.core.ext.cmd.UpgradeExtensionCmd.invoke(UpgradeExtensionCmd.java:25) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1312) at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1037) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1006) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:856) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:810) at com.mcafee.orion.console.ui.ext.ExtensionActions.install(ExtensionActions.java:437) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionFactoryBase.java:55) at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet.java:360) at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServlet.java:169) at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:139) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:610) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:27) at com.mcafee.orion.core.server.AccessControlValveHook.invoke(AccessControlValveHook.java:82) at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:25) at com.mcafee.orion.core.server.mfsvalve.MfsValve.invoke(MfsValve.java:38) at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84) at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:358) at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:219) at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:61) at com.mcafee.orion.core.server.ExternalAuthenticationStrategyExtPointValve.invoke(ExternalAuthenticationStrategyExtPointValve.java:99) at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34) at com.mcafee.orion.core.server.ThreadLocalInfoCleanupValve.invoke(ThreadLocalInfoCleanupValve.java:21) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1736) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1695) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.NullPointerException at com.mcafee.rsd.install.MigrateSnowcapToMetaPolicy.migrateClientTasks(MigrateSnowcapToMetaPolicy.java:306) at com.mcafee.rsd.install.MigrateSnowcapToMetaPolicy.invoke(MigrateSnowcapToMetaPolicy.java:37) at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1312) ... 82 more Total time: 39 seconds

[exbrit]

Moved from Community Interface Help to Business > ePO for faster support.

---

Peter

Moderator

[tucker84]

Which version of RSD extension are you currently running? What version of RSD software do you have installed?

[techchick69]

The current version of the RSD extension I'm running is 5.0.3.23.  RSD software version is 5.0.3.70.  I'm trying to upgrade the RSD extension to version 5.0.3.25.

[tucker84]

Are you an admin in ePO? Have you tried restarting the ePO services or restarting the ePO server? Is there any specific reason you're updating to the new extension? What version of Java do you have installed on the ePO server, and on the computer you're accessing the console from?

[techchick69]

Yes, I am an admin in ePO.  I restarted the ePO server this morning before I tried to install the newest extension.  I'm just upgrading the extension because I like to keep the versions current.  I actually don't see any Java installed on the ePO server....Java version on the remote workstation is version 8u77.

[tucker84]

Are you using a 64-bit browser or 32-bit? Have you tried disabling the AV on the server to do the upgrade? Have you tried downgrading Java to an older version? I don't believe it's Java related but it doesn't hurt to try since that version just came out.

[techchick69]

It's a 32-bit browser.  Currently, on my ePO server, I do not have VSE installed at the moment (that is another issue I have with support open).  On the ePO server, there is no Java installed; therefore, no Java to downgrade...

[tucker84]

Is there anything that shows up in the Windows Event log? Usually McAfee software doesn't write much to it but maybe we'll get lucky. I'm not certain where RSD stores its logs. I assume you have plenty of space in SQL and on the server as well.

[techchick69]

I'm not seeing any McAfee related errors within the Windows Event Logs...space on the HD's and for SQL is good.