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Former Member
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Message 1 of 2

Question about an expired trial component

I installed Solidcore trial version on my ePO, now the software is expired.

I want to uninstall / remove from the ePO, but I can't find anywhere to uninstall it because the ePO seems disabled everything about this.

Could anyone help? Thank you.

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McAfee Employee
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Re: Question about an expired trial component

Hi Winterswan127,

Solidcore does not fall under the MA/ePO product set so not really something I can advise on with any great authority.
However, I did speak with some of the guys for you who do deal with Solidcore and they explained that you have a couple of options.

1. To contact customer service and ask for a trial extension (5 days for example) be clear to explain what you are doing and why you need the extension. Reactivate SC (Trial mode) and then 'uninstall' as described by the product guide, and finally remove SC from ePO once completed.

2. Use the SADMIN command to disable the product on a client per node, then use this article to remove the product from each client.
How to manually remove Solidcore Agent for Windows
Technical Articles ID: KB75902

Option 2 may become a little more involved due the need to set the 'disabled' state. Should you have issues with this option please contact support and create a case for them to investigate as needed.

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