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Products missing after upgrade to ePO v 5.10

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Cannot add new policies because products are missing  from the policy catalog. I can see this in the DB table as well. We had a block/allow list configured for Web Control. That product is not even listed now. None of the ENS products are listed. How can I get these products added? The Software Catalog shows all products up to date.

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cdinet
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Message 6 of 7

Re: Products missing after upgrade to ePO v 5.10

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Good, that should fix it for you.

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cdinet
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Message 2 of 7

Re: Products missing after upgrade to ePO v 5.10

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What extension versions were you running for ens prior to upgrade?  If you go to menu, extensions, do they all show running?

 

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Re: Products missing after upgrade to ePO v 5.10

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Thanks for the fast response. Only 2 extensions are running there. Is the logical next step to download the extensions that are missing?

cdinet
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Message 4 of 7

Re: Products missing after upgrade to ePO v 5.10

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You can update the extensions to the latest from software catalog - check in the latest ens bundle.

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Re: Products missing after upgrade to ePO v 5.10

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I found this article and it seems to be working "Add Endpoint Security 10.7.x extensions and packages when installing using McAfee ePO 5.10.x or 5.9.x"
cdinet
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Message 6 of 7

Re: Products missing after upgrade to ePO v 5.10

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Good, that should fix it for you.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Hawkmoon
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Message 7 of 7

Re: Products missing after upgrade to ePO v 5.10

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I was doing some research on a case related to extensions and this forum post popped up!

Not an issue but it occurred to me that people with questions or concerns about extensions might hook onto this to get infomation, so I'll drop these artilces here, just in case! 😉

ePolicy Orchestrator 5.10.x minimum supported extension versions
Technical Articles ID:   KB90383

ePolicy Orchestrator 5.9.x minimum supported extension versions
Technical Articles ID:   KB87142

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