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Product extension incompatibility

I'm stuck when trying to install the CU 10 on ePO 10.0, the requires VIRUSCANREPORT 1.2.0.477 is not compatible with VIRUSCANREPORT 1.2.0.474 and VIRUSCAN 8.8.8.8.0.775 is not compatible with VIRUSCAN 8.8.8.8.0.772, both extensions are not supported on installed ePO. Please support, I'm unable to manage the Policy Catalogs etc.
2 Replies
Saif_f
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Product extension incompatibility

Hi @User91574071 

Thank you for posting in community forum. Could you please checkin these extensions from software catalog and then try to perform the upgrade? (Refer to screenshot attached).

Kind Regards,

 

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vivs
Reliable Contributor
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Message 3 of 3

Re: Product extension incompatibility

Hello,

The message which you are seeing is actually telling you to get the extensions to be on supported version.

Here is the KB for supported version:

https://kc.mcafee.com/corporate/index?page=content&id=KB94079

You can go to the software catalog and upgrade the extensions or you can download the extensions and then check in -Extension-Checkin.

Please take a backup of your ePO server and database before making any changes to your ePO .

use below KB article for the backup:

https://kc.mcafee.com/corporate/index?page=content&id=KB66616

Once the extensions will get upgraded you will be able yo upgrade to CU 10.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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