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Problem ePO 4.5 not updating (long time running task and fail)

The update task run for 6 hours and fail. Manually is the same, the pull now task is the same.

I have the correct proxy settings entered, the account that has internet access (from the server access the update site out problems)

The epoAPsvr.log show the next

20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61466147avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61456146avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61446145avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61436144avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61426143avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61416142avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61406141avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61396140avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61386139avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61376138avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61366137avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61356136avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61346135avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61336134avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61326133avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61316132avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61306131avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61296130avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61286129avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61276128avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61266127avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61256126avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61246125avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61236124avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61226123avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61216122avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61206121avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61196120avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61186119avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61176118avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61166117avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61156116avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\61146115avv.gem to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\gdeltaavv.ini to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\ceu.ini to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\avvdat.ini to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\scmdat.pdb to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\V2datdet.mcs to master repository
20101101120836 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\extradat.mcs to master repository
20101101120837 I #4636 SiteMgr  VerifyPkgCatalog: Verified signature of package catalog file D:/PROGRA~1/McAfee/EPOLIC~1/DB\Software\Current\VSCANDAT1000\DAT\0000\PkgCatalog.z
20101101120837 I #4636 SiteMgr  CheckInThreadProc: Copying file Previous\VSCANDAT1000\DAT\0000\PkgCatalog.z to master repository
20101101120837 I #4636 SiteMgr  MergePkgToSiteCatalog: Setting catalog version to 20101101163837
20101101120837 I #4636 SiteMgr  CheckInThreadProc: Copying file datdet.mcs to master repository folder Previous\VSCANDAT1000\DAT\0000
20101101120837 I #4636 SiteMgr  CheckInThreadProc: Checking ConflictPackageList...
20101101120837 I #4636 SiteMgr  CheckInThreadProc: Setting catalog version to 20101101163837
20101101120837 I #4636 SiteMgr  GlobalUpdateTriggerCheck: Checking to see if package participates in GlobalOneHourUpdate
20101101120837 I #4636 SiteMgr  GlobalUpdateTriggerCheck: GlobalOneHourUpdate is disabled
20101101120837 I #4636 SiteMgr  No need to send GlobalAutoUpdate notification to ePO server for package type DAT
20101101120837 I #4636 SiteMgr  CheckInThreadProc: Check in thread ended
20101101120837 I #4636 SiteMgr  CopyPackageThreadProc: Copy package thread ended
20101101120837 I #4636 SiteMgr  SetSiteStatus: Setting catalog version to 20101101163837
20101101120837 I #4636 SiteMgr  Sending catalog version change notification to ePO server...
20101101120914 I #4736 EPOJNI   Getting license data...
20101101120915 I #4740 EPOJNI   Getting license data...
20101101120956 I #4836 SiteMgrWrap Created instance of Site Manager
20101101120956 I #4836 SiteMgr  SetEPOMode: SiteMgr enter ePO mode, server=NOMACOARUNA, port=8443, EPOUser=, Password=********
20101101120956 I #4836 SiteMgr  DALInit: Connected to DAL successful
20101101120956 I #4836 SiteMgr  SetEPOMode: Set ePO mode successful
20101101120956 I #4836 SiteMgr  GeneralInetRequestThreadProc: GeneralInetRequest thread started
20101101120956 I #4836 SIM_InetMgr Starting download session for url myavert.avertlabs.com:8801
20101101120956 I #4836 NAISIGN  Loading fips module, current folder: D:\PROGRA~1\McAfee\EPOLIC~1
20101101120956 I #4836 NAISIGN  Checking for fips module in D:\PROGRA~1\McAfee\EPOLIC~1
20101101120956 I #4836 NAISIGN  Found fips module: D:\PROGRA~1\McAfee\EPOLIC~1\cryptocme2.dll
20101101120956 I #4836 NAISIGN  FIPS library initialized successfully
20101101120956 I #4836 NAISIGN  Loading fips module, current folder: D:\PROGRA~1\McAfee\EPOLIC~1
20101101120956 I #4836 NAISIGN  Checking for fips module in D:\PROGRA~1\McAfee\EPOLIC~1
20101101120956 I #4836 NAISIGN  Found fips module: D:\PROGRA~1\McAfee\EPOLIC~1\cryptocme2.dll
20101101120956 I #4836 NAISIGN  FIPS library initialized successfully
20101101120956 I #4836 naInet   HTTP Session initialized
20101101120956 I #4836 naInet   Connecting to HTTP Server using Microsoft WinInet
20101101120956 I #4836 naInet   Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG
20101101120956 I #4836 naInet   Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet
20101101120956 I #4836 SIM_InetMgr Started download session 1 for site myavert.avertlabs.com:8801
20101101120956 I #4836 SiteMgr  GeneralInetRequestThreadProc: Downloading /reportservice.asmx
20101101120956 I #4836 SIM_InetMgr Downloading file reportservice.asmx from session 1, LocalDir=C:\Windows\TEMP\nai94C8.tmp\00000000, RemoteDir=
20101101120956 I #4836 naInet   Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx
20101101120956 I #4836 naInet   Trying to download using Microsoft WinInet library
20101101120956 I #4836 naInet   Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT
20101101120956 I #4836 naInet   No resume download needed, calling InternetOpenUrl
20101101120957 I #4836 naInet   Downloading a file of total size: 8034, content-length: 8034
20101101120957 I #4836 naInet   Downloaded 8034 bytes this time
20101101120957 I #4836 naInet   Downloaded 0 bytes this time
20101101120957 I #4836 SIM_InetMgr Downloaded file reportservice.asmx successfully in session 1
20101101120957 I #4836 naInet   HTTP Session closed
20101101120957 I #4836 naInet   ------------------------------------------------------------
20101101120957 I #4836 SIM_InetMgr Session 1 ended, result=1
20101101120957 I #4836 SiteMgr  GeneralInetRequestThreadProc: GeneralInetRequest thread ended
20101101120957 x #4836 SiteMgr  SiteMgr main control final release...
20101101120957 I #4836 SiteMgrWrap Created instance of Site Manager
20101101120957 I #4836 SiteMgr  SetEPOMode: SiteMgr enter ePO mode, server=NOMACOARUNA, port=8443, EPOUser=, Password=********
20101101120957 I #4836 SiteMgr  DALInit: Connected to DAL successful
20101101120957 I #4836 SiteMgr  SetEPOMode: Set ePO mode successful
20101101120957 I #4836 SiteMgr  GeneralInetRequestThreadProc: GeneralInetRequest thread started
20101101120957 I #4836 SIM_InetMgr Starting download session for url myavert.avertlabs.com:8801
20101101120957 I #4836 naInet   HTTP Session initialized
20101101120957 I #4836 naInet   Connecting to HTTP Server using Microsoft WinInet
20101101120957 I #4836 naInet   Trying to connect to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_PRECONFIG
20101101120957 I #4836 naInet   Connected to Server: myavert.avertlabs.com on Port: 8801 using WinInet
20101101120957 I #4836 SIM_InetMgr Started download session 1 for site myavert.avertlabs.com:8801
20101101120957 I #4836 SiteMgr  GeneralInetRequestThreadProc: Downloading /reportservice.asmx
20101101120957 I #4836 SIM_InetMgr Downloading file reportservice.asmx from session 1, LocalDir=C:\Windows\TEMP\nai9902.tmp\00000000, RemoteDir=
20101101120957 I #4836 naInet   Open URL: http://myavert.avertlabs.com:8801/reportservice.asmx
20101101120957 I #4836 naInet   Trying to download using Microsoft WinInet library
20101101120957 I #4836 naInet   Connecting to Real Server myavert.avertlabs.com using INTERNET_OPEN_TYPE_DIRECT
20101101120957 I #4836 naInet   No resume download needed, calling InternetOpenUrl
20101101120957 I #4836 naInet   Downloading a file of total size: 965, content-length: 965
20101101120957 I #4836 naInet   Downloaded 965 bytes this time
20101101120957 I #4836 naInet   Downloaded 0 bytes this time
20101101120957 I #4836 SIM_InetMgr Downloaded file reportservice.asmx successfully in session 1
20101101120957 I #4836 naInet   HTTP Session closed
20101101120957 I #4836 naInet   ------------------------------------------------------------

Thanks for your help and comments

13 Replies
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Message 2 of 14

Re: Problem ePO 4.5 not updating (long time running task and fail)

Have you tried McAfeeHTTP and McAfeeFTP as source repository ? In your log the last update task ran on Nov 1st.

Could you also post a screenshot of your failing servertasks ?

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Re: Problem ePO 4.5 not updating (long time running task and fail)

Hi! metalhead

Yes, I'm try both sites, but not update. The task is run for few hours and not ended.

The various task program for run in the console are stopped because the update task is running, I'm not lock any error in the epoAPsrv.log.

The last update was last week.

epo task server reg.jpg

El mensaje fue editado por: Luis Hernandez on 03/11/10 11:27:02 AM CDT
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Message 4 of 14

Re: Problem ePO 4.5 not updating (long time running task and fail)

Do you have any remote agent handlers installed?

Thanks -

Joe

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Re: Problem ePO 4.5 not updating (long time running task and fail)

Hi, Joe

Yes, I do. Actually 45 agent handlers are installed.

Thanks

El mensaje fue editado por: Luis Hernandez on 03/11/10 11:18:03 AM CDT
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Message 6 of 14

Re: Problem ePO 4.5 not updating (long time running task and fail)

Did you already restart the ePO server services ?

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Re: Problem ePO 4.5 not updating (long time running task and fail)

Yes, I did. I tried restarting the servecices server and the server four times.

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Message 8 of 14

Re: Problem ePO 4.5 not updating (long time running task and fail)

Please post the SITESTAT.XML from your ePO server.

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Re: Problem ePO 4.5 not updating (long time running task and fail)

attach the sitestat.xml

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Message 10 of 14

Re: Problem ePO 4.5 not updating (long time running task and fail)

You can download wireshark, run it concurrently with the update and look at whats happening at a packet level, that mostly sorts out the issue.

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