cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
off2
Level 9
Report Inappropriate Content
Message 1 of 6

Point Product Custom Error

When trying to push ENS updates to computers in my environment from EPO, sometimes the Run Client Task will fail and give me this error message "Product "ENDP_GS_1070" installation failed, reason "Point Product Custom Error"." What I am having trouble figuring out is what does the Point Product Custom Error mean? Any help would be great. Thanks!
5 Replies
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Point Product Custom Error

Follow this first to determine if it is a point product or an agent issue.  If it is point product (ENS), then this needs to move over to that team.  This doc should also point you to the ENS install logs to check for failures there.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

mkazi
Level 10
Report Inappropriate Content
Message 3 of 6

Re: Point Product Custom Error

How can i move this thread to the right team ? I will need to fix this issue ASAP.

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 6

Re: Point Product Custom Error

I can move it for you, what team do you need it to go to?  Either that, or in the enterprise support link above you can just create a new thread in the desired team.  For ens, it would be under 

https://community.mcafee.com/t5/Endpoint-Security-ENS/bd-p/endpoint-security

Also, at the top of the post on the right, there are 3 buttons - click on those and one of the options you might see is move post.  Just uncheck leave placeholder.  If you don't see the move option, then let me know and I can move it wherever you like.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

mkazi
Level 10
Report Inappropriate Content
Message 5 of 6

Re: Point Product Custom Error

Also how can i deploy the ENS to MAC manually instead of pushing it through EPO ?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: Point Product Custom Error

You would download the stand-alone installer dmg package and copy it over to the system.  The install guide should have instructions.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community