Point Product Custom Error

[off2]

When trying to push ENS updates to computers in my environment from EPO, sometimes the Run Client Task will fail and give me this error message "Product "ENDP_GS_1070" installation failed, reason "Point Product Custom Error"." What I am having trouble figuring out is what does the Point Product Custom Error mean? Any help would be great. Thanks!

[cdinet]

Follow this first to determine if it is a point product or an agent issue.  If it is point product (ENS), then this needs to move over to that team.  This doc should also point you to the ENS install logs to check for failures there.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

[mkazi]

How can i move this thread to the right team ? I will need to fix this issue ASAP.

[cdinet]

I can move it for you, what team do you need it to go to?  Either that, or in the enterprise support link above you can just create a new thread in the desired team.  For ens, it would be under 

https://community.mcafee.com/t5/Endpoint-Security-ENS/bd-p/endpoint-security

Also, at the top of the post on the right, there are 3 buttons - click on those and one of the options you might see is move post.  Just uncheck leave placeholder.  If you don't see the move option, then let me know and I can move it wherever you like.

[mkazi]

Also how can i deploy the ENS to MAC manually instead of pushing it through EPO ?

[cdinet]

You would download the stand-alone installer dmg package and copy it over to the system.  The install guide should have instructions.