cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 6

Out-of Band Help

Hi, I have installed and configured Deep Command 2.2.0.371 in our ePO 4.6.8 environment, all the AMT actions work however I can't get the Endpoint Encryption Out of Band actions(Remediation/unlock PBA/User management) to work, what should I be looking for? any help would be much appreciated.

Regards

5 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 6

Re: Out-of Band Help

Are the CILA events getting  generated and see in ePO ,  when you click on "Get Technical help" on the Intel IMSS UI.

Former Member
Not applicable
Report Inappropriate Content
Message 3 of 6

Re: Out-of Band Help

Yes they are and I am getting the email generated by the automatic response.

Former Member
Not applicable
Report Inappropriate Content
Message 4 of 6

Re: Out-of Band Help

Were you able to create a SOL session to the client from ePO.

Also try to do a OOB unlock one more time  and send the amtservice.log and server.log file generated in ePO at <InstalDir>/db/logs

Former Member
Not applicable
Report Inappropriate Content
Message 5 of 6

Re: Out-of Band Help

Yes I am able to create a SOL session, and I have also enabled the encryption product policy to enable the OOB...the machine I am testing on has AMT Version 9.5.15, I have seen another post on the forum someone was having a similar problem with version 9 but was working with version 7 and 8...I am trying the other two versions now, will keep you posted.

Thanks

Former Member
Not applicable
Report Inappropriate Content
Message 6 of 6

Re: Out-of Band Help

Ok here are the results of testing different AMT versions, OOB does not work with version 9 and 10 and works fine with version 7 and 8, I wonder if anyone else can verify and advise.

Thanks

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community