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bandit61
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Online product Compatibility list offline available

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Trying to upgrade ePo5.3 to 5.9, but ePo-server has no internet. So where can i download the xml-file containing the compatible products for ePo 5.9?

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cdinet
McAfee Employee
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Re: Online product Compatibility list offline available

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See KB79523. 

Solution 1

On a computer that has Internet access:
  1. Manually download the latest Product Compatibility List file from https://epo.mcafee.com/ProductCompatibilityList.xml.
     
    NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
     
  2. Upgrade ePO. Run the setup using the following command and point to the download location of the latest Product Compatibility List:
setup.exe DISABLEPRODCOMPATUPDATE=1 PRODCOMPATXML=<full_ProductCompatibilityList.xml_filename_including_path>

Solution 2

On an ePO server that has Internet access:
  1. Go to https://epo.mcafee.com/ProductCompatibilityList.xml.
  2. Log on to the ePO console.
  3. Click MenuConfiguration, Server Settings.
  4. Click Product Compatibility List under the Setting Categories column.
  5. Check the Current Product Compatibility List date entry and verify that the ePO server is updating the Supported Products list.
     
    NOTE: Update is Enabled by default and the task runs automatically once a day.
Or, do the following:
  1. Access the Product Compatibility List from https://epo.mcafee.com/ProductCompatibilityList.xml and save it as an XML file.

    NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
     
  2. Log on to the ePO console.
  3. Click MenuConfiguration, Server Settings.
  4. Click Product Compatibility List under the Setting Categories column and click Edit.
  5. Select Disabled, click Browse, navigate to the downloaded ProductCompatibilityList.xml, and click Save.

Workaround

Replace the ProductCompatibilityList.xml that ePO setup is using in the temporary files location:
  1. After encountering the failed Extension check-in, open the ePO setup log location: %temp%\McAfeeLogs or %programdata%\McAfee\ePolicy Orchestrator\InstallLogs
  2. Open the EPO5XX-Install-CustomAction.log in Notepad or any text viewer.
  3. Near the bottom, search for Calling ShowCPCWizard. The file path referenced after indicates the temporary file location of the ProductCompatibilityList.xml being used for the check.

    For example:
    15:25:26 ePO510CALog: Calling ShowCPCWizard(1, C:\Users\user1\AppData\Local\Temp\2\{806ACE6E-C694-43FE-A470-160A332D7AF9}\ProductCompatibilityList.xml, 0, 1, https://eposerver:8443/, user1, <password>)
     
  4. Replace the ProductCompatibilityList.xml in the indicated path with a newly downloaded copy from https://epo.mcafee.com/ProductCompatibilityList.xml.
     
    NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Online product Compatibility list offline available

Jump to solution

See KB79523. 

Solution 1

On a computer that has Internet access:
  1. Manually download the latest Product Compatibility List file from https://epo.mcafee.com/ProductCompatibilityList.xml.
     
    NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
     
  2. Upgrade ePO. Run the setup using the following command and point to the download location of the latest Product Compatibility List:
setup.exe DISABLEPRODCOMPATUPDATE=1 PRODCOMPATXML=<full_ProductCompatibilityList.xml_filename_including_path>

Solution 2

On an ePO server that has Internet access:
  1. Go to https://epo.mcafee.com/ProductCompatibilityList.xml.
  2. Log on to the ePO console.
  3. Click MenuConfiguration, Server Settings.
  4. Click Product Compatibility List under the Setting Categories column.
  5. Check the Current Product Compatibility List date entry and verify that the ePO server is updating the Supported Products list.
     
    NOTE: Update is Enabled by default and the task runs automatically once a day.
Or, do the following:
  1. Access the Product Compatibility List from https://epo.mcafee.com/ProductCompatibilityList.xml and save it as an XML file.

    NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
     
  2. Log on to the ePO console.
  3. Click MenuConfiguration, Server Settings.
  4. Click Product Compatibility List under the Setting Categories column and click Edit.
  5. Select Disabled, click Browse, navigate to the downloaded ProductCompatibilityList.xml, and click Save.

Workaround

Replace the ProductCompatibilityList.xml that ePO setup is using in the temporary files location:
  1. After encountering the failed Extension check-in, open the ePO setup log location: %temp%\McAfeeLogs or %programdata%\McAfee\ePolicy Orchestrator\InstallLogs
  2. Open the EPO5XX-Install-CustomAction.log in Notepad or any text viewer.
  3. Near the bottom, search for Calling ShowCPCWizard. The file path referenced after indicates the temporary file location of the ProductCompatibilityList.xml being used for the check.

    For example:
    15:25:26 ePO510CALog: Calling ShowCPCWizard(1, C:\Users\user1\AppData\Local\Temp\2\{806ACE6E-C694-43FE-A470-160A332D7AF9}\ProductCompatibilityList.xml, 0, 1, https://eposerver:8443/, user1, <password>)
     
  4. Replace the ProductCompatibilityList.xml in the indicated path with a newly downloaded copy from https://epo.mcafee.com/ProductCompatibilityList.xml.
     
    NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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