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Old Policy Applied Report

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Hello,

I have been trying to find additional information about the Policy Compliance by Policy Name report, but I had no luck so far. Our dashboard is showing that 13% have an "Old Policy Applied", then when I look at the affected systems, I cannot make sense on what is being referred to. Also, some of the policies do refer VSE which we are no longer using since it has been replaced by the ENS. In addition, most of the machine seems to have been offline for a few days and the total number of computers does not match the actual number of systems in our environment. What is the Old Policy Applied referring to? Why does the report have multiple entries for the same system? What would be a good starting point to resolve this issue?

Our ePO version is 5.9.1

 

old policy.png

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Message 4 of 4

Re: Old Policy Applied Report

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There is no policy up to date setting in policies.  The agent sends a policy manifest on asci and if everything is current, it is up to date, but if client is missing new settings in a policy, it would be out of date.  If you look at the exact policy on a system that shows out of date, compare the policy settings in epo to what is in the ens console to see if they match.  Make sure also that the agent is communicating successfully and no errors in masvc log for enforcing policies.  When you highlight that system in epo and go to actions, directory, view applied policies, are all the correct policies listed and showing applied?  If the agent is running an older agent version, you might also try upgrading it.

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Re: Old Policy Applied Report

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When you view that query in queries and reports, the criteria for compliance is that the policy settings up-to-date field has to equal true.  To find out what policies systems have in that state where it is false (have old policy), that could be different for different systems.  You can find out what policy they have applied by going to that system in system tree, actions, directory, view applied policies.

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Re: Old Policy Applied Report

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Hi,

Many thanks for your help, I also kind of figure out few more things. The only thing that puzzle me is where to find the "Policy Settings Up-To-Date" field on the Policy. Also, I have noticed that a Policy is assigned to 13 systems, but the same policy is reported as not being up to date on just one system.

 

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Message 4 of 4

Re: Old Policy Applied Report

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There is no policy up to date setting in policies.  The agent sends a policy manifest on asci and if everything is current, it is up to date, but if client is missing new settings in a policy, it would be out of date.  If you look at the exact policy on a system that shows out of date, compare the policy settings in epo to what is in the ens console to see if they match.  Make sure also that the agent is communicating successfully and no errors in masvc log for enforcing policies.  When you highlight that system in epo and go to actions, directory, view applied policies, are all the correct policies listed and showing applied?  If the agent is running an older agent version, you might also try upgrading it.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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