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DK87
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Message 1 of 5

Not able to apply ePO Update 11

I am having trouble attempting to apply ePO Update 11 to our stage ePO console. each time i start the update I get an error message that says "You do not have permission to access ePO and Events database' The minimum required permission is database owner" I have confirmed with my DBA that the service account does have the correct db_owner permissions
4 Replies

Re: Not able to apply ePO Update 11

If you're not able to download PCL on the internet due to proxy, the PCL bundled with the Updater Tool is selected automatically.

 

official site

aguevara
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Message 3 of 5

Re: Not able to apply ePO Update 11

If you can download the Product compatibility list as suggested could you please review the updater log?

The updater tool creates a log with the name ePOUpdater.DATE.log under: 

C:\ProgramData\McAfee\ePolicy Orchestrator\ePOUpdaterLogs

do you see on the log what is the issue with permissions? 

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rgc
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Message 4 of 5

Re: Not able to apply ePO Update 11

The Update fails, if the ePO DB has db_owner, but missing the owner rights.. go through the image as attached... since I have seen recently one issue with this... and also, the user which you trying.. if it is failing.

Other way....

Better to create one SQL user.. with SYSADMin rights and run the update with this credentials, Once it is done, then you can delete this user....

Other than this, check one of MY article, with out come value confirms is problem with this....

KB94641: CU Update fails with Error: The login is from an untrusted domain and cannot be used with Windows authentication

 

Beyond this, if the issue persist, as alejandro said, get the epoupdater log, so we can check more insight on the failure.

 


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Raghavendra GC - [RGC]
cdinet
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Message 5 of 5

Re: Not able to apply ePO Update 11

There are a couple of other things to check.

1.  The default database of the account you are using must be set to master and not the epo db.

2.  Go to the epo database, properties, files, then see what account is set as dbo there.  If it is different, try to set the right account there.

If it fails, then expand the database and go to security, users.  If that account is listed there, remove it from there (it will not delete it out of the main sql security, logins).  Do the same for the events database.  Once those are gone, then go back to files and set that account as dbo on both databases.

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