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New System unmanaged

I am unable to manage a window device with a deploying agent using an assigned client tasks are there any other methods I can try? The device is a windows 2016 server
7 Replies
vivs
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Message 2 of 8

Re: New System unmanaged

Hello @User50979514 

Assigned Client Tasks will only work when the McAfee Agent is available on the machine.

A system will become managed only when you are deploying McAfee Agent through ePO.

There are couple of ways to deploy:

1) System Tree-Select Machine-Actions-Deploy Agent -Provide Credentials and click Ok

please refer kb56386 for the requirements.

2) You can refer the below link for creating the package and run it on machine as Administrator manually ,Refer below KB

https://kc.mcafee.com/corporate/index?page=content&id=KB51661

3) You can use AD Sync option : System Tree-Group Details-Edit-Push Agent option

https://docs.mcafee.com/bundle/epolicy-orchestrator-5.10.0-product-guide/page/GUID-4799D38D-65F1-431...

4) You can create a Server Task for Unmanaged machines and run it.

You can use anyone of the above.

If deploying from ePO and if in case it is failing please refer server.log at ePO end and from client machine Frminst.log and Mfeagent log available in Windows-Temp-McAfee Logs.

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Re: New System unmanaged

no this did not help I wish to raise a support call and engage in a remote session 

aguevara
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Message 4 of 8

Re: New System unmanaged

absolutely please feel fee to contact support, we will start looking at the Deployment requirements as per KB56386

Re: New System unmanaged

I tried to raise a ticket with support but was forced to go down the support community route.

cdinet
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Message 6 of 8

Re: New System unmanaged

When you try to open SR via support portal, it first tries to redirect you here for first assistance.  Otherwise you may need to call in.  

How exactly are you trying to deploy it?  The kb given for environmental requirements can clear up some errors.  Can you install it manually?  If so, what are the communication failures in the masvc log on the client?  That is located in c:\programdata\mcafee\agent\logs.

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Re: New System unmanaged

I have never called in before to get remote support? is this a new process? 

cdinet
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Message 8 of 8

Re: New System unmanaged

Not necessarily, try again to open a ticket.  You should get an option to not move it to the community.

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