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New Install of EPO 5.1.1 - HIPS policies not updating

Hi

Ive just installed epo 5.1.1, all the latest updates for vse, agent and HIPs. Just testing clients, I can install HIPS and VSE by the consoles etc with no issues.

I have created new policies for HIPS and VSE and then try to update the test clients (windows 7), I can see the updates being pushed to the clients but the HIPS polices will not register on the clients at all, Ive tried uninstall and reinstall etc etc but nothing seems to work.

I have also doubled checked that I have all the latest reporting extensions etc etc but I can not push or pull down and HIPS policies to the clients.

I see within the client properties that HIPS is installed but I just can not get any HIPS policies to be pushed onto the clients.

Can anyone assist ?

From the attached screenshot you can see the agent and vse polices being updated just not HIPS.

many thanks

Tony

2 Replies
akucyn
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Re: New Install of EPO 5.1.1 - HIPS policies not updating

Hey Tony,

This could be a known issue with ePO5.1.1 and multiple HIPS policies (KB83696).

Please check if one of the IPS policies is not in disabled state and follow the KB steps.

Good luck

Re: New Install of EPO 5.1.1 - HIPS policies not updating

hi Kuzkuz

Your answer was spot on - many thanks

Tony

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