Named Pipes lost or blocked

[sharonv]

We recently installed the following products on Windows Server 2008 R2

McAfee EPO Agent 5.0.4.283

McAfee Endpoint security Version 10.2.0.620

McAfee Threat Prevention 10.1.2.2003

McAfee Firewall 10.1.2.2005

McAfee Web Control 10.1.2.2003

Now it appears that the SQL server named pipe connections are lost (or blocked) after a period of inactivity for one of the software programs installed on the server.

This was not happening with McAfee AV.  Is there a way to resolve this?

[johnmoe]

I'm going to guess the firewall is blocking it; have a look in %DefLogDir% at the logs there, especially FirewallEventMonitor, and see if you can see any blocking activity at the time you try to make a connection.

Also, Endpoint Security is the name of the platform/suite; Threat Prevention is the AV module that plugs into that platform.  So when you say "This was not happening with McAfee AV", I presume you mean the older AV, called VirusScan Enterprise (VSE)?