cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SOSITCS
Level 9
Report Inappropriate Content
Message 1 of 3

MyAvert Threat Advisory

Jump to solution

Has anyone else seen this and if so is there a fix?  The DAT in my current repository is 6240 while the previous DAT is 6239.  That makes sense, but as you can see the MyAvert Threat Advisory thinks that the lastest available is DAT 6236.  That does not compute.  Also, although the last check indication is "Failed" I know by the server task log the latest scheduled pull did work.

MyAvert.PNG

1 Solution

Accepted Solutions
Hem
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: MyAvert Threat Advisory

Jump to solution

From the screenshot, I see that ePO is trying to communicate to AVERT website but its failing.

Couple of things needs to be checked.

1. Make sure that port 8801 is opened from firewall.

2. AVERT URL should be opened from  http://myavert.avertlabs.com:8801/reportservice.asmx is released from the proxy.

3. In the ePO server, make sure that you have entered the proxy details correctly (Menu=>Configuration=>server settings=>proxy settings).

If still issue didn't get resolved then please post EpoApsvr.log file (\Program files\McAfee\ePO\DB\Logs).

View solution in original post

2 Replies
Hem
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: MyAvert Threat Advisory

Jump to solution

From the screenshot, I see that ePO is trying to communicate to AVERT website but its failing.

Couple of things needs to be checked.

1. Make sure that port 8801 is opened from firewall.

2. AVERT URL should be opened from  http://myavert.avertlabs.com:8801/reportservice.asmx is released from the proxy.

3. In the ePO server, make sure that you have entered the proxy details correctly (Menu=>Configuration=>server settings=>proxy settings).

If still issue didn't get resolved then please post EpoApsvr.log file (\Program files\McAfee\ePO\DB\Logs).

View solution in original post

SOSITCS
Level 9
Report Inappropriate Content
Message 3 of 3

Re: MyAvert Threat Advisory

Jump to solution

Thank you for the response.  Your assumption is correct, the port on the firewall was not open to the EPO server.  Once that was corrected the problem was fixed.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community