cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 9
Report Inappropriate Content
Message 1 of 6

Mcafee ePO Download Software Product List Fails

Jump to solution

Dear All,

I have Mcafee ePO 5.10 update 3 on Win2016, when I run Download Software Product List tasks manually or on scheduled bases the following error shows:

Can you please advise how to troubleshoot this problem.

Capture.PNG

 

Thank you

1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Mcafee ePO Download Software Product List Fails

Jump to solution

You might want to look at the epoapsvr log for a little more info on it.  Is there a proxy in your environment?  You can test by going to your browser to epo.mcafee.com/productcompatibilitylist.xml and see if you are able to get the file.  If so, then check your browser's lan connection settings to see if it is using a proxy.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

5 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 6

Re: Mcafee ePO Download Software Product List Fails

Jump to solution

You might want to look at the epoapsvr log for a little more info on it.  Is there a proxy in your environment?  You can test by going to your browser to epo.mcafee.com/productcompatibilitylist.xml and see if you are able to get the file.  If so, then check your browser's lan connection settings to see if it is using a proxy.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted
Level 9
Report Inappropriate Content
Message 3 of 6

Re: Mcafee ePO Download Software Product List Fails

Jump to solution

Dear Cdnet,

Thank you for your help, thankfully now it is downloading successfully.

Apparently some network communication issue.

Sincerely

 

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 6

Re: Mcafee ePO Download Software Product List Fails

Jump to solution

That is great to hear, glad it is working.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Level 10
Report Inappropriate Content
Message 5 of 6

Re: Mcafee ePO Download Software Product List Fails

Jump to solution

Good tip

 

Is there anyway to test s-download.mcafee.com?

 

Thanks

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: Mcafee ePO Download Software Product List Fails

Jump to solution

Yes, you can go to the McAfee download site, log in with your grant number and try to download something.  That process redirects you to the s-download pages.

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community