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32
Level 9
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Message 1 of 13

Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Hi Team,

I am facing some issues. when I tried to install the McAfee Agent on the client-side for the installation of the Mcafee suite on the client-side. The McAfee agent is unable to install or get configuration from Macfee EPO Server.  Screenshots are also attached with this. I am new therefore, I am unable to fix this kindly help me.

 

Thank You.

12 Replies
j.hawes
Level 8
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Message 2 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

I also am experiencing this issue, but only with our new Windows Server 2019 Datacenter servers.  I have made sure all the ports are open between the endpoint server and the ePO server, and still I get no connection.

cdinet
McAfee Employee
McAfee Employee
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Message 3 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

What agent version are you trying to install?  Does the agent install and just communication failing?  What are the specific errors?  Make sure you have a supported agent version for that OS - kb51573.  For communication failures, look at the masvc log on the client (c:\programdata\mcafee\agent\logs) and search for asci.  You will then see failures there and can search kb for specific errors.  

Be careful posting any screenshots or log entries here that may contain sensitive information, as this is a public forum.

You also might want to start a separate post if your issue is different than original post, as solutions could get a little convoluted as to what post it belongs to.

 

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32
Level 9
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Message 4 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Could you please guide me on where I need to post this issue. I need to create a ticket for this issue as I am a corporate customer. 

32
Level 9
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Message 5 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Thank you for your reply..

Actually, the agent is unable to install on the client-side. screenshots are already shared with the previous email. If the agent is unable to install on the client machine then how can I get the log file on the client-side. 

32
Level 9
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Message 6 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Hi Team,

Could you please guide how can I get rid of this issue. Pls, help me. I am unable to install the Macafee EPO agent on the client machine. The agent is unable to fetch information from Macafee EPO Server. 

cdinet
McAfee Employee
McAfee Employee
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Message 7 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Yours looks like a proxy issue.  Are you using on prem epo or cloud?  Are the systems on the network or off network?  

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

32
Level 9
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Message 8 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

I am using an on-prem Mcafee EPO Server. All the clients are on the network. I am unable to install the Macfee agent on any new Machine. Please help me.  

vivs
McAfee Employee
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Message 9 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Hello @32 

Thanks for your response.

You are using any proxy/firewall .

Have you tried installing with the help of framepkg.exe ?

If still not getting resolved please do check once your settings else open a new service request with support.

 

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32
Level 9
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Message 10 of 13

Re: Mcafee agent unable to get install or get configuration from Mcafee EPO Server.

Hi Team,

Thank you for your reply.

Nope, I am not using any proxy/firewall. It's working some days before. but now it's not working. The agent is unable to install on the client-side. It says that Downloading Configuration fule from ERO Server and stuck. 

Have you tried installing with the help of framepkg.exe? No, I am not trying this method. Could you please guide how can I do that.???

service request with support. Please guide me is the link of McAfee support so that I can create a ticket for this issue.

 

Please guide me as I am new. 

Really greatfull. 

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