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Message 1 of 4

Mcafee Epo 5.0.0 fails deployment to all systems

1/20/14 4:10:08 PMStarted: Sent Run Now task "McAfee Agent > Product Deployment" to "TR503"
1/20/14 4:10:29 PMRun now task McAfee Agent > Product Deployment received.
1/20/14 4:10:41 PMRun now task McAfee Agent > Product Deployment started.
1/20/14 4:17:18 PMRun now task McAfee Agent > Product Deployment failed.
Details: SITEADV_3500 installation failed
VIRUSCAN8800 installation failed.

What do i do im lost for idea????

3 Replies
rgc
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Message 2 of 4

Re: Mcafee Epo 5.0.0 fails deployment to all systems

Hi Myahhelatt,

As you mentioned the EPO is 5.0.0 ( Base version), it looks need to update the registry fix as per KB78686.

There is a known issue with EPO 5.0.0, were the epo converts to evaluation mode after 90 days with 5.0.0.

The article direct link: https://kc.mcafee.com/corporate/index?page=content&id=KB78686

Please follow the article and restart the epo services and try again...

Regards,

RGC


Raghavendra GC
McAfee Technical Support – APAC
Customer Success Group
www.mcafee.com
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Message 3 of 4

Re: Mcafee Epo 5.0.0 fails deployment to all systems

HI rgc,

Thanks for the reply it helped alot, so i have upgraded to 5.1.0 (bulid 509) and getting this error, does any1 knnow what it means????

1/21/14 5:53:59 PMStarted: Sent Run Now task "McAfee Agent > Product Deployment" to "TR415"
1/21/14 5:54:06 PMRun now task McAfee Agent > Product Deployment received.
1/21/14 5:54:30 PMRun now task McAfee Agent > Product Deployment started.
1/21/14 5:55:00 PMRun now task McAfee Agent > Product Deployment failed.
Details: VIRUSCAN8800 installation failed.

Re: Mcafee Epo 5.0.0 fails deployment to all systems

I am having a similar issue.  I have ePO Build: ePolicy Orchestrator 5.1.0 (Build: 509).  This week I got a user stating that she was getting a popup:

I removed her PC from EPO Server to uninstall McAfee.  When i went to deploy McAfee again I got the following results:

Capture.PNG

I looked at the key from the registry fix mentioned in KB78686.  My key is set to the following:

Capture1.PNG

and it goes on, to large to post here. 

My question is, the KB article states that a fix was implemented in EPO Server 5.0.1 and I am currently on 5.1.0

Should I  try ti fix even though I'm at a newer version, or do I have different issue?

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