Have a look at the properties for the Server Service and see what it lists. I'm having major problems at the moment trying to upgrade from 4.5.4 to 4.6.7 or 4.6.8 and my issues are down to problems with the 8.3 naming convention.
My upgrade fails, rolls back and then fails to start the Application Server Service, the reason for this is that my service has a path of D:\Program~2\McAfee\EPOLIC~1\Server\bin\tomcat5.exe //RS//MCAFEETOMCATSRV200. When I open a command prompt and switch to the D:\Program Files (x86)\McAfee\ folder and run dir /x I have no short file name for the ePolicy Orchestrator folder. As soon as I create the short file name with fsutil the service starts fine.
So it might just be worth checking that............................................
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
Community Help Hub
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.